The Tollgate Hotel

The room was very nice and comfortable

There wasn’t anyone there - luckily another guest told us that we had to go to another property to get the keys. Then the woman at the other property wanted us to wait for another colleague to arrive, but I had my elderly parents waiting in a car after attending a funeral. It wasn’t well organised at the hotel. Sink didn’t drain well Shower took a very long time to produce hot water in the evening Bedside lights took some figuring out - they need two switches in the right positions in order to turn on. The TV in my parents room wouldn’t turn on, I rang for help and they suggested a fix that worked, but they hung up on me before checking that it had actually worked. Short staffed and stressed. For the money it was disappointing

Friendly staff and willing to take trouble to ensure a great stay. The food was exceptional both breakfast and dinner

Great place and location. Room was excellent. Bed was comfy. The staff were friendly and very helpful. Breakfast was good. Special mention to George who was very professional and very helpful, and a lovely guy too.

Nothing

Room was nice but not on the site of the pub providing food

Having to drive to the sister pub for meals.