Hotel in Lisbon
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
In the heart of the city, Lisboa Carmo Hotel features luxury rooms with classic and contemporary décor. The upper floors of the hotel offer views of the Tagus River and Lisbon's historic quarter.
Amenities
Airport transportation available
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Lisbon
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Staff was amazing and the restaurant was excellent. They made our experience top notch and located to walk near monuments museum and shopping. Will stay there again.
10 / 10Outstanding·Oct 2026
The hotel has an excellent location in the heart of Lisbon, within walking distance of many attractions, restaurants, and shops. The atmosphere is charming, the rooms are comfortable, and the staff are welcoming and helpful.
The central location can make the area a little noisy at times.Overall, there was very little to complain about.
10 / 10Outstanding·Oct 2026
The staff was absolutely exceptional. The restaurant was excellent
6 / 10Average·Aug 2026
The hotel is in an excellent location, with a very friendly bar and restaurant and exceptionally comfortable beds. It is situated in a quiet neighborhood with several pleasant, pedestrian-friendly streets, making it an enjoyable area to explore on foot. The woman at the front desk was courteous, professional, and impressively multilingual.
Unfortunately, these positive aspects were overshadowed by an unexpected and potentially serious incident, as well as what I perceived to be an inadequate response from the staff.
On my first morning, I took a shower and closed the sliding bathroom door. When I attempted to leave the bathroom, the poorly secured door handle came off (photo attached), trapping me inside. I spent approximately 20–25 minutes trying to force the door open, pounding on the wall and shouting for help in my limited Portuguese. Fortunately, a member of the housekeeping staff eventually realized that something was wrong and opened the door from the other side, allowing me to get out.
I thanked her profusely and asked her to enter the bathroom and try the door herself so that she could understand exactly what had happened and see that the problem was not simply guest error. She understood and left the room.
I then went to the front desk, explained what had happened, and asked for assistance. A maintenance employee, who was very polite, came to the room and spent at least 20 minutes working on it. It appeared that the spring bolt or roller catch had engaged and become stuck in the closed position. He apologized, which I accepted and appreciated. However, while I had been trying to find a way to escape, I had also noticed that several of the handles, latches, and connecting components appeared to be loosely attached or in poor condition.
I understand that mechanical failures can occasionally happen, even with well-maintained equipment. However, this was not simply a minor inconvenience: a guest had been trapped inside a bathroom and was able to get out only because a member of the housekeeping staff happened to be nearby and realized there was a problem. Had this occurred later in the day, after housekeeping staff had left, any guest could potentially have been trapped there overnight.
What was most disappointing was the apparent lack of recognition of the risk this posed when I reported it at the front desk. Having worked in the service industry myself, I would have expected the hotel to give immediate attention to a guest who had just experienced something like this; at a minimum, to offer them a place to sit, a cup of coffee, and reassurance, and to have a manager or assistant manager speak with them personally to understand what had happened and ensure that the issue was addressed in all rooms -- in case this was a design flaw that left other guests vulnerable.
Unfortunately, none of this occurred. As a result, I subsequently informed the front desk that I was cancelling the remainder of my reservation and moving to another hotel. In fairness to them, my request was simply accepted and my money refunded without delay.
My overall impression of the property began very positively, and under different circumstances I might have had an excellent stay. However, the bathroom door failure was a serious safety issue, and the hotel's nonplussed response afterward was ultimately what led me to leave. The incident itself was unfortunate; the lack of meaningful acknowledgment, risk management or follow-up was even more disappointing.
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Top rated by guests
9.2Outstanding
(2,905 Ratings)
"Staff was amazing and the restaurant was excellent. They made our experience top notch and located to walk near monuments museum and shopping. Will stay there again."
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