Hotel in Guangzhou
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Rising above the heart of Zhujiang New Town, Guangzhou’s vibrant central business and lifestyle district, The Ritz-Carlton, Guangzhou is a refined luxury retreat overlooking the Pearl River and a Forbes Travel Guide Five-Star hotel for 12 consecutive.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Guangzhou
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Luxurious and Cleanness
10 / 10Outstanding·Oct 2026
The location was perfect, close to places that I liked to go, breakfast was excellent, lots of variety of food. The staffs were friendly and very helpful.
None
9 / 10Outstanding·Oct 2026
Everything, BUT check in
The check in by stuff on duty( male) , he could find 100% prepayment reservation and gave a hard time to my wife! Even I was writing in advance all details: Name the of the person and has showed him on print paper reservation status, even after she help him to find his n the Hotel system he was trying to give her hard time to check in. It is NOT first time in this Hotel we stay and Ritz Carlton ( Shanghai, Astana etc)!
5 / 10·Oct 2026
Excellent location
Here is the updated, stronger version for the “What didn’t you like about the property?” section on Booking.com.
I am extremely disappointed with the unprofessional and unacceptable manner in which The Ritz-Carlton, Guangzhou has handled a billing issue caused entirely by its own administrative error.
Following my stay, the hotel incorrectly processed my reservation as a no-show, resulting in an automatic refund of CNY 261.45. Despite acknowledging that this was their mistake, the hotel has repeatedly pursued me for payment through numerous emails.
To date, I have not received satisfactory documentary evidence or a proper reconciliation substantiating the amount being claimed.
What concerns me even more is the principle involved. If a hotel can contact guests after checkout and demand additional payment for a relatively small amount, what prevents similar demands for substantially larger amounts? How can guests be confident that charges communicated by reception or the reservations department after their departure are legitimate and properly authorised?
This raises serious concerns about billing transparency, accountability and the protection of guests against unexpected post-checkout payment demands.
Rather than taking responsibility and waiving this small amount as a goodwill gesture, the hotel has chosen to inconvenience me repeatedly and expects me to incur additional international banking charges to rectify its own mistake.
For an internationally recognised luxury establishment such as The Ritz-Carlton, this conduct is astonishing and completely unacceptable.
I have requested that the matter be escalated to the General Manager, as the reservations department has failed to resolve it satisfactorily.
A hotel that prides itself on exceptional service should not subject paying guests to repeated payment demands arising from its own administrative incompetence.
$$$$
Top rated by guests
9Outstanding
(731 Ratings)
"Luxurious and Cleanness"
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