Merlene Suites at Mansion One Formerly know as Mansion One Suites
6.1 / 10
Average(66 Ratings)
$$$$
Apartment in George Town
5 guests · 1 bedroom · 1 bath
Reasons to book
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
4 / 10
it was an OK stay, due to aircon issue mainly on 1st day, which is critical in tropical country.
A few staff were friendly and helpful.
Not so flexible for check-in time, have to wait so late until 3pm (I know, early check-in 'may be possible' but costing more on hourly rate, even though the room might be unoccupied).
No credit card facility for security deposit and had to pay cash (RM 200 cash) for it and be refunded by cash too (I guess most secure and faster option in this case, perhaps the only option for foreigner!), so if you have early outbound flight and the office is not open yet or you forget to get it a day earlier, tough - you may not get the deposit back/very risky/have to go through a very long process to get it back.
And on my first day, the aircon was not cool/working at all (confirmed by some staff and visiting guests), no after-hour technician on site to fix, trying to negotiate for compensation/room change but no luck, no option for changing room/free-upgrade whatsoever but would have to pay higher for room rate difference. Aircon apparently wasn't really serviced/maintained regularly (perhaps by the unit owner/management?), only for it to be serviced on the 2nd day (from memory-if not the 3rd day) of my stay and taking about 4 hours and it is while I was present in the room! (so, I can't really enjoy the room stay for that service duration, finishing around/close to 8pm).
1 of the kitchen drawers was broken, keeps opening to full extend after being pushed to close - restricting the movement in the kitchen.
Water closet flush isn't really that strong, shower water-pressure was very low and impossible to have a 'nice' and/or proper & decent shower.
For comparison, I have been to my relative's rented unit on 18th floor during the stay, their aircon was cool, water pressure was also very good, there is no reason those issues can't be fixed at the unit I stayed.
2 / 10
Disappointing stay, unit is old and worn, waiting for the lift is a nightmare, parking is narrow!
Location was good. Next to gleneagles hospital, walking distance to Northam beach cafe. only 10-15 mins drive to Georgetown.
No grilled door, just a wooden door as the main door. The doorlock is quite flimsy because it was little loose. Unit was clean, but the bathrooms STANK!!! We booked for a unit with 2 rooms of 1 single bed + 2 queen beds each, but was given a room with one queen beds, another room with 2 queen beds, without notifying us on the change . Many of the things around the house are worn and old. NOTHING LIKE WHAT IS SHOWN IN THE PHOTO AT ALL. One of the queen beds was so soft that i had a backache after one night of very uncomfortable sleep. Super long wait at the lift when it is near check in and check out time because out of 4 lifts, only 2 are working. And because of its high density occupancy, lift almost stopped at every floor when we were there during peak hours. And out of 6 electrical outlets for charging available in the unit, only 3 are working well. No extensions provided so it was a hassle when there are many gadgets requiring charging at the same time. Some ceiling lights are not working, unit is poorly lit. Ants near washing machines. There are 3 air conds in the unit but only one remote control is available. The wall near the kitchen tap already has paint peeling and moldy. ironing board’s cover wass stained. Electrical kettle is dirty on the inside. One of the sliding doors of the master bedroom cupboard is flimsy as if it is going to fall off anytime, dangerous for children or elderly to handle. Sad to say, the unit looks like some worker quarters where the host couldn’t be bothered to provide guests with more comfort than just basic necessities. It’s like the host is stingy on providing more furnitures for basic comfort. This is a room for 6 pax occupancy, but only a 2 seater sofa was provided, and the dining table is fit for only 4 pax. During check out, the receptionist asked me to wait while they check for damage, and it took them almost 10 mins, while i had to stand and wait with no proper waiting area for guests. Wifi didn’t work at all
5 / 10
Good location, nice view and convenient market. But really too simple and just for normal / by pass short stay
The location is good. Big living room and dining space. Quite clean, reception counter is provided. Easy to find. Very nice sea view! Love it! Microwave provided. 24hrs Mynews, mini market and Starbucks at the G floor.
When booking, the listing clearly showed that there were three bedrooms, and each room was clearly described — one with a double bed, and two with both a double and a single bed. However, we later found out that the two single beds were actually placed in the living room, which was not shown in the photos.
The pillows were too soft, there was no hairdryer, and we couldn’t find the air conditioner remote control. In the bathroom, there were no hooks, no shelf or space to put shower gel, and nowhere to place toothbrushes or cups. Apart from the mirror in the bathroom, it would be nice to have a full-length mirror, especially since there’s no dressing table — this would be very helpful for girls to do their makeup.
It would also be great if there were some entertainment options provided, such as board games, playing cards, or even karaoke.
1 / 10
WILL NEVER EVER AGAIN STAY AT MANSION ONE AND WILL TELL OUR FRIENDS TO DO THE SAME.
NOTHING
1. The TV was not working.
2. No chair and table at balcony...but shown on picture when booking was made.
3. toilet seat covers are not maintained
4. toilet exhaust fan not working at toilet 2
5. Booked sea view online but was given city view the we insisted....was changed later.
6. Overall it was a "daylight robbery"...price of RM900 for two days which I will never ever pay at Mansion One.
7. Having said all this comments....we know that NOTHING will be done...cos somebody else will rent it again...and you guys will still keep making money.
THANK YOU
Kris
internet didn’t work at all.
we were six of us n it was hard to close the door of one of the bedroom when three beds were put in one of the bedrooms
5 / 10·Aug 2025
The location is good. Big living room and dining space. Quite clean, reception counter is provided. Easy to find. Very nice sea view! Love it! Microwave provided. 24hrs Mynews, mini market and Starbucks at the G floor.
When booking, the listing clearly showed that there were three bedrooms, and each room was clearly described — one with a double bed, and two with both a double and a single bed. However, we later found out that the two single beds were actually placed in the living room, which was not shown in the photos.
The pillows were too soft, there was no hairdryer, and we couldn’t find the air conditioner remote control. In the bathroom, there were no hooks, no shelf or space to put shower gel, and nowhere to place toothbrushes or cups. Apart from the mirror in the bathroom, it would be nice to have a full-length mirror, especially since there’s no dressing table — this would be very helpful for girls to do their makeup.
It would also be great if there were some entertainment options provided, such as board games, playing cards, or even karaoke.
Located in George Town, Merlene Suites at Mansion One Formerly know as Mansion One Suites offers accommodations in Penang. It features a balcony with sea views. The unit is 1.
Amenities
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
Family friendly
Smoking allowed
Accessible by lift
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Merlene Suites at Mansion One Formerly know as Mansion One Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Merlene Suites at Mansion One Formerly know as Mansion One Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Merlene Suites at Mansion One Formerly know as Mansion One Suites?
We found 9 amenities for this rental. This includes free parking, air conditioning, non-smoking, balcony/terrace, and family friendly.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Located in George Town, Merlene Suites at Mansion One Formerly know as Mansion One Suites offers accommodations in Penang. It features a balcony with sea views. The unit is 1.
Amenities
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
Family friendly
Smoking allowed
Accessible by lift
Contactless check-in/out
Cleaning products
Map of George Town
Ratings and reviews
6.1 / 10
Average(66 Ratings)
100% verified reviews
9 / 10Outstanding·Aug 2023
Everything went well
Almost perfect!
10 / 10Outstanding·Jun 2023
EVERYTHING WAS GOOD !
8 / 10Excellent·Jun 2023
the view, location
internet didn’t work at all.
we were six of us n it was hard to close the door of one of the bedroom when three beds were put in one of the bedrooms
5 / 10·Aug 2025
The location is good. Big living room and dining space. Quite clean, reception counter is provided. Easy to find. Very nice sea view! Love it! Microwave provided. 24hrs Mynews, mini market and Starbucks at the G floor.
When booking, the listing clearly showed that there were three bedrooms, and each room was clearly described — one with a double bed, and two with both a double and a single bed. However, we later found out that the two single beds were actually placed in the living room, which was not shown in the photos.
The pillows were too soft, there was no hairdryer, and we couldn’t find the air conditioner remote control. In the bathroom, there were no hooks, no shelf or space to put shower gel, and nowhere to place toothbrushes or cups. Apart from the mirror in the bathroom, it would be nice to have a full-length mirror, especially since there’s no dressing table — this would be very helpful for girls to do their makeup.
It would also be great if there were some entertainment options provided, such as board games, playing cards, or even karaoke.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of George Town
About this apartment rental
Located in George Town, Merlene Suites at Mansion One Formerly know as Mansion One Suites offers accommodations in Penang. It features a balcony with sea views. The unit is 1.
Amenities
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
Family friendly
Smoking allowed
Accessible by lift
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Merlene Suites at Mansion One Formerly know as Mansion One Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Merlene Suites at Mansion One Formerly know as Mansion One Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Merlene Suites at Mansion One Formerly know as Mansion One Suites?
We found 9 amenities for this rental. This includes free parking, air conditioning, non-smoking, balcony/terrace, and family friendly.
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