Hotel in Melbourne
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located at the Paris-end of Collins Street in the heart of the Melbourne CBD, Sofitel Melbourne on Collins offers 363 luxurious rooms and suites located on levels 36 - 50 of the hotel.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Melbourne
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
The location and the staff
The room is old and the room service was really poor, everyday we enter the room and nothing has changed except for new towels the did zero cleaning in 5 nights
10 / 10Outstanding·Oct 2026
Customer service exceeded my expectations. I attended the hotel for a birthday celebration, and the staff made my day by providing a chocolate cake, toiletries, chocolates and glitter on my bed with towel art. It was quite lovely and they made me feel very special. The room was spacious with an excellent view of the CBD. It was also very clean and extremely quiet which added to the relaxing ambience. This was one of the most outstanding customer service experiences from booking, through to check out. Highly recommend! Thank you all :-)
Everything was perfect! No additional feedback.
10 / 10Outstanding·Oct 2026
Location, friendly staff, clean comfortable facilities
Nothing really
5 / 10·Aug 2026
The room was clean and comfortable.
The hotel was in a good location with restaurants and designer shopping precinct all within walking distance.
Upon arriving at reception, there was a football function happening which was that loud we could not hear the staff at check-in.
The room and package explanation was poor, with me having to confirm if breakfast was included as per my booking.
The lifts were painfully slow throughout our entire stay.
$$$$
Top rated by guests
8.9Excellent
(1,072 Ratings)
"Customer service exceeded my expectations. I attended the hotel for a birthday celebration, and the staff made my day by providing a chocolate cake, toiletries, chocolates and glitter on my bed with t..."
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