Hotel in Île-de-France
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Hôtel Four Points by Sheraton Paris CDG Airport welcomes you into a world inspired by the golden age of civil aviation in the 1970s.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Île-de-France
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
The hotel itself is wonderful. The interior is cosy, stylish and of excellent quality. The beds are extremely comfortable, the rooms are quiet, and the breakfast is outstanding — one of the best I have ever had. Unfortunately, the service experience was so disappointing that it significantly overshadowed these positive aspects.
I had booked a one-night stay through Booking.com, and the hotel had confirmed the reservation and even sent me a message confirming my late arrival. Nevertheless, when my 12-year-old daughter and I arrived at around 10 p.m., we were told that the hotel was fully booked and that they could not accommodate us.
The fact that the hotel had explicitly confirmed our reservation was simply disregarded. We were effectively left without accommodation in the middle of the night, with a child, during a major international food exhibition when finding an alternative room was particularly difficult.
The front desk manager initially refused to accommodate us, even after contacting a senior manager. He also refused to provide written confirmation that the hotel was denying us our room. This was particularly concerning because our Booking.com reservation still showed as confirmed and non-refundable. Had we simply left, the hotel could potentially have charged us for a no-show.
Only after I managed to contact Booking.com by phone and began discussing possible solutions with their customer service team did the manager approach us and offer us a room. Although we were eventually accommodated, the experience was extremely stressful and left a very unpleasant impression.
Unfortunately, the problems did not end there. We had also booked and paid for the hotel's airport shuttle service for the following morning. We waited outside for 20 minutes, but the shuttle never arrived, forcing us to take a taxi instead. Apparently, the service is provided by a third-party company, but the hotel staff at reception were unable to help or offer any meaningful solution.
In summary: a fantastic hotel in terms of its rooms, comfort and breakfast, but a seriously disappointing service experience. Confirmed reservations should be honoured, guests should not be left stranded late at night, and paid transfer services should be reliable.
10 / 10Outstanding·Oct 2026
Very nice lobby, vivant
They didn’t send me the invoice per e-mail although they promisef
8 / 10Excellent·Oct 2026
Very comfortable room; the restaurant was nice for dinner-food was great. Service was very attentive.
The low price is misleading…we were contacted after booking to see if we wanted a ‘toilet, shower’ in our room. What?!? Of course, and it cost us $100 more!!! The description did not say there was no bathroom in the room. Also… when we booked, there was airport transport for a small fee- new ownership does not offer that and failed to notify us until arrival.
6 / 10Average·Oct 2026
Easy location for airport, 6 minutes in an uber! Good breakfast and pleasant reception area and dining room.
Bathroom smelled strongly of cigarette smoke, there was furniture in the corridor overnight, the door didn’t lock straightaway and required some fiddling, which made me feel unsafe.
$$$$
Top rated by guests
8.1Excellent
(2,788 Ratings)
"Very nice lobby, vivant"
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