The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

The location was perfect for us. It is close to a train station that allowed us to easily venture out to visit different areas. The Tokyo Tower was a helpful landmark because it was so close to the hotel that we could use it to navigate our walking direction instead of using the subway at times.

I prefer foam soap dispenser to bar soap that was provided in bathroom.

Everything! The food the service amenities shops

Shops open so late and close so early

Close to multiple subway stations and well located overall. Spacious and comfortable room with a HUGE bed. Lots of amenities, great storage space for clothes and a nice and practical bathroom. It was nice to have a balcony. Great views of the Tokyo Tower and the city lights.

The AC did not cool the room down sufficiently. I set it at 18C but it never went below 22C. The check-in felt rushed and we never got an overview, let alone a tour, of what the hotel has to offer. We had to discover it on our own. Housecleaning was a bit inconsistent, e.g., sometimes we got replacement coffee pods and sometimes we didn't. There was a bit of nickel and diming. For example, they charged us a fee to get a table with a view at the upper floor cocktail bar even though we were guests at the hotel.

The recent renovations are evident, and the hotel presents itself well as a luxury property. One of the main reasons we chose The Tokyo Prince Park Tower was its location in Shiba Park, an area that feels unusually open and green by Tokyo standards. Unlike many central Tokyo hotels that are surrounded by dense development, the hotel benefits from a sense of space and tranquility. We loved the location too, with easy access to 2 subway lines and a regular hotel shuttle service to Hamamatsucho Station on the Yamanote Line, making it convenient to explore the city. Depending on the side of the hotel, guests can enjoy spectacular views of Tokyo Tower, Zojo-ji Temple, Tokyo Bay, and the wider Tokyo skyline. We arranged a suite as we were staying 2 wks. It was spacious, comfortable and beautifully presented, with impressive views.

While the physical renovation is evident, the hotel feels surprisingly trapped in the past when it comes to its guest services and overall value proposition. We paid for Club Lounge access during our two-week stay and found the offerings changed very little from day to day. The evening service was particularly disappointing. Staff would present a dinner ticket each evening, but we eventually declined it because the menu was essentially unchanged throughout our stay. More concerning was the food quality and temperature. The same dish was often served repeatedly and was consistently cold. In fact, much of the hot food was served lukewarm at best. On several occasions we asked for items, including hot chips, to be reheated, only for them to be returned at virtually the same temperature. For a premium lounge experience, this fell well below expectations. Access to the pool is not automatic and is in fact charged separately at ¥5,000 per visit. This was completely unexpected for a hotel positioned at this level. Noise was another issue. Despite staying in a suite, there was noticeable traffic noise most nights, resulting in disrupted sleep. Not just standard hum of traffic but noise straight from the soundtrack of 'fast and furious'. It started most nights at 10 pm and finished up around 2 am. The hotel appeared surprised when we raised the matter; however, after our stay I found similar comments on several review platforms, suggesting this is not an isolated concern. Improved acoustic insulation, particularly double or triple glazing, would make a significant difference to the guest experience. The hotel's location, views, accommodation and staff are all genuine strengths. However, the service model, lounge offering and noise insulation have not kept pace with the quality of the refurbishment.