Khaolak Emerald Beach Resort and Spa

Nice location - small little street to walk around with a few restaurants and shops but its outside of the main Khao Lak Town

The staff, amenities, pool, private beach, room.

Night staff was not able to bring all requested items at times due to language barrier and extra work for one person.

The guest relations manager, Mook, gave outstanding service. The facilities were excellent and the staff very friendly.

Nothing

The new part of the hotel is lovely, very well renovated. The staff are amazing and couldn’t do more to help you. Good location with some lovely bars and restaurants out of the hotel.

We stayed here last year which is what made us re-book and bring our family back. However when we arrived we were unaware that the majority of the hotel is being renovated, meaning the building works started before 8 each morning and carried on for the rest of the day. We were told the children’s pool was still open however we had to walk through the building site and then go back to reception and ask for the fountains etc be turned on. I don’t think the children’s pool was cleaned either, it was extremely cloudy when you walked through it. The main hotel restaurant was also closed, meaning you had to order your breakfast in the morning and it was brought over from the main kitchen to a small coffee shop. However i have to say the food was lovely. There was no kids club and absolutely zero activities. My kids got bored of the one pool. We are gutted as we loved our stay last year so it really disappointed us to see the hotel this year. I reiterate that the staff were amazing and the service we received was 4/5 star. Jsut a shame that we didn’t know about it before we arrived as we would have likely changed our hotel. I look forward to seeing the hotel once it’s refurbished.