Resort in State of Quintana Roo
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this resort
Exceptional Facilities
Amenities
Airport transportation available
Free airport transportation
Concierge services
Free WiFi/internet
Air conditioning
Pool
Gym
Bar
Spa
WiFi/Internet
Private beach access
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Ironing facilities
Smoking allowed
Accessible by lift
Key card access
Housekeeping available
Fire extinguisher
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
I loved that the property seemed exclusive. I don’t think there were more than 20 other guest. It was so quiet and peaceful.
The demographic is 99% caucasian. As a single traveling woman of color who appears ambiguous I felt out of place. I didn’t dine in or participate in the nightly entertainment. It was country themed the two nights I stayed. No one(guest) spoke, they just stared. Not even when you would greet them or excuse your self when entering a space they may have already been dwelling. I did run into one African American couple once, they spoke and seemed to have stayed to themselves as well.
I wish the property had more options for entertainment and maybe a boat or ferry since they’re on the beach. Housekeeping left some things behind in the toilet and sink.As well as hair in the shower. I didn’t call to complain. I always bring my own sanitary items. Plus I didn’t want to tip for something that should have been done ahead of my arrival. I have no other complaints. I will return with a companion next time.
7 / 10Good·Jul 2026
It had very good staff service and food, beach was very clean.
I didn’t like the it was confusing which restaurants were open, couldn’t find my concierge first day of arrival to make reservations. Cenote was advertised as included in package but when we tried booking it was an expensive travel package. It was unclear where to show up for catamaran snorkeling and we had a walk around asking many staff that were also unaware of where to go for pickup.
9 / 10Outstanding·May 2026
Tranquilidad del hotel. Playas maravillosas. Amabilidad del personal.
El mar justo frente a la playa con sargazos, y al ser mínima la pendiente y la profundidad, agua revuelta, turbia, no apetecía entrar. Pero es producto de condiciones geomorfológicas e hidrodinámicas de la zona y de la temporada. Poco qué hacer por el Hotel para contrarrestarlo.
Tuvimos la asesoría de 2 conserjes en la primera hora del arribo. Después fueron inexistentes. Sin embargo encontramos ayuda en el personal del hotel para nuestras inquietudes y solicitudes de reservación.
Los horarios de bares y piscina nos parecieron un poco restrictivos, para ser un hotel de solo adultos.
6 / 10Average·Jan 2022
The location is beautiful and the resort is very nice, if a little dated. The service staff were all friendly and accommodating. The food and drinks were mostly good.
The concierge staff (basically front desk) were not very helpful and often required several reminders to get basic requests accomplished--some requests were never met after several confirmations from front desk.
Prices and options would often change based on which concierge we talked to.
I was smart enough not to do it, but the 'one hour soft sell' timeshare tour my friend did turned into a three hour hard sell ending in berating and insults from seller.
Main resort is older and in some disrepair: our front door didn't close well and our patio door didn't lock at all.
Some of the restaurants are under construction and the ones that are open are only open on certain days. No one on the staff seemed to know which days (we got different answers from everyone) and the official schedule was usually wrong.
$$$$
Top rated by guests
8.3Excellent
(26 Ratings)
"Excellent, food was great, view was outstanding, service was good"
Verified guestDon't miss out! Price and availability may change
