Novotel London Brentford

Location

Car park price

Clean and spacious. I was upgraded which was a delight

Large Dog roaming off its lead. Owner very rude to the staff

Nice and clean. Breakfast was good.

There should have been toothbrushes and toothpaste in room. We did get our own.

I liked the service staff did their best to help Bed was very comfortable nicectgat tea coffee msking on a higher level milk and water in fridge was good. Good lighting in hotel room. Nice that they had snacks drinks available upon arrival. Food was OK nothing amazing but not bad. Breakfast had a good selection and service was good.

The system for running gym and pool area was dreadful. No one was there to meet greet and help keep everything running smoothly. I noticed hotel guests getting confused between hotel key cards and pool key cards. You had to physically go to reception to get a card key to gain access..The reception team said it was because the pool got busy but they did not control numbers really but in their defence understandably its difficult when families have children so i would suggest clarity and maybe a new system it may be best to recommend for those who want a quiet space for swimming: either a very early swim in the morning or a very late swim at night for adults on their own without children. I'd also suggest implementation of cost for guests to hire different sizes of towelling robes but to give free slippers for guests from a hygiene point of view.