Foundry 34

Friendly staff, general cleanliness of the hotel, comfort, central position in town

Nothing could be improved. This place is faultless.

Clean, friendly staff.

Full English breakfast could have been a bit ‘fuller’ so to speak :) Only one slice of toast offered when served whereas most other hotels etc would’ve served a rack or similar ie more toast . Extra sausage needed and the bacon was overdone / dry unfortunately.

It was perfect for my needs. Very happy with all facilities. Staff helpful and friendly.

Only 1 thing could be improved on, but this is not a complaint. Bedside reading light was not powerful or flexible enough. I managed though and was too tired to read much.

Room 6 was good, Ensuite shower rooms were good. Waitresses at evening meal and breakfast were pleasant and helpful. Evening meal was good.

I booked two single rooms with ensuite; room 3 and room 6 at the same price £85 each for one night with breakfast- room 6 was fine but room 3 was poor. Room 3 had a bed with no headboard and positioned in the room with the pillow end against the window which would be v uncomfortable to lean on and yet there was no chair in the room. The window itself opened onto a ‘terrace’ used as a smoking and communal sitting area which is a potential source of noise and smoke coming into the room, there are also two large extractor fans opposite the window. When I went and asked to change this room I was told there were no other singles so I suggested splitting the cost to switch to a double but was told no because I had booked through booking.com! Eventually the receptionist agreed to put a sign on the terrace saying out of use which she did. What was of concern though was signs in the rooms said ‘no smoking inside’ and to use the smoking terrace or outside the back exit instead. When checking the escape routes it became clear that this back exit was permanently propped open which is a security risk for those staying AND given this is the only exit after hours for all rooms with this stairway going past the kitchen to the emergency exit, it is also a safety risk. We were told at check-in that the main entry route in and out, would be locked at night to prevent those staying from helping themselves to the bar! So there is only one emergency exit for everyone (nb window not an exit option in Rm3 or 6). The emergency instructions in the rooms said dial 999 in an emergency but then went on to say that the room phones had no external line - which means someone would be reliant on having a mobile. At 5.45pm I was sent an email offering to let me check out of the hotel and have a refund. Due to having a meal booked with them for 6.15pm, I didn’t see this until later - though the chances of finding two rooms on a Saturday night seems very unlikely- so not a sincere offer….