Hilton Garden Inn London Heathrow Airport

Staff Very helpful and friendly Car park and hotel ideal for Heathrow Airport. Staff during evening meal Very good service

We stayed as a family of four and found the room perfect for our needs, with two very comfortable double beds and plenty of space. The bathroom was adequate, although for accessibility reasons we would have preferred a walk-in shower rather than a bath with a shower over it, as one of our guests has a disability. Unfortunately, as this was a last-minute emergency booking made just an hour before arrival, I hadn't thought to request this in advance. The hotel has a large car park with plenty of spaces, and the designated disabled parking bays are conveniently located right by the hotel entrance. The entrance itself has a sloped access, making it suitable for wheelchair users. Please note that parking is chargeable for all vehicles, whether displaying a Blue Badge or not. Payment is straightforward, with a card machine located at the hotel entrance, where you can settle your parking charge when leaving. Check-in was exceptionally quick and efficient, and the staff were both polite and informative. I particularly liked the room key cards, which were made of wood rather than the usual flimsy plastic cards. They felt much more substantial and gave a lovely premium impression. One feature that pleasantly surprised me was the small self-service refreshment area, offering coffee, tea, soft drinks and snacks. It was a much nicer alternative to the standard vending machines you often find in hotels. The lifts were particularly impressive, with spacious interiors and double doors, making them ideal for wheelchair users, guests with pushchairs and those needing a little extra room. The lift controls were easy to use and positioned at an accessible height. Overall, the hotel's facilities felt thoughtfully designed to accommodate guests of different ages and abilities. The bar area looked inviting, with comfortable-looking seating, and there was also a lovely outdoor seating area, which incorporates the designated smoking area.

My only real criticism is that the hotel shares a very similar name with the Hilton Garden Inn at Heathrow Terminal 2. Unfortunately, this caused a little confusion when using the sat nav, which initially directed us to the wrong hotel. Because the hotel name is quite long, the sat nav only displayed “Hilton Garden Inn Heathrow”, with the Terminal 2 distinction appearing too far along the name to be visible. It would be helpful if the Terminal number appeared at the beginning of the hotel name on business listings and navigation systems, making it much easier for guests to distinguish between the two locations and avoid unnecessary detours.

Situated close to the airport. The staff are very friendly and welcoming upon arrival.

Easy access to tube, and airport. The downstairs bar and restaurant were clean and a great atmosphere. Beds were comfortable.

The room was a bit small and plain, even a bit dissapointing and dated.