Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
BIG SCAM COMPLETELY INHUMANE AND UNSANITARY LIVING CONDITIONS! AVOID AT ALL COSTS.
Only the location was good.
COMPLETELY INHUMANE AND UNSANITARY LIVING CONDITIONS! NO GUEST SHOULD EVER BE EXPECTED TO STAY IN SUCH A FILTHY, NEGLECTED AND UNSAFE PROPERTY! COMPLETE RIP-OFF! AVOID AT ALL COSTS.
We paid €950 for 6 nights and experienced the WORST stay of our lives. This property is filthy, neglected, unsafe and completely unsuitable for guests.
THE UNACCEPTABLE CONDITIONS:
DISGUSTING BATHROOM: Hair, dust and dirt in the shower and toilet upon arrival.
NO PROPER MATTRESSES: Just thin, approximately 2 cm mattress toppers instead of actual mattresses!
FILTHY BEDDING: Pillows and mattress toppers covered in disgusting yellow stains.
UNUSABLE SOFA: So dirty that we couldn't even sit on it.
FILTHY WALLS: Yellowed, stained and clearly neglected.
UNSAFE BALCONY DOOR: It DID NOT LOCK! We felt unsafe throughout our stay.
DISGUSTING BALCONY: Black with accumulated dirt, rotten furniture and shoes left behind by previous guests.
BROKEN FACILITIES: Bathroom ventilation not working, burnt-out light and a crooked light fixture above the bed.
UNBEARABLE AIR CONDITIONING SMELL: We could only use it for ONE DAY because of the horrible odor.
POOR CLEANING: Even the vacuum cleaner was full of dirt. There wasn't even a mop in the apartment!
AND THE WORST PART? THE REFUND PROCESS!
We reported the problems and provided photographic evidence.
We were asked to send emails and repeatedly explain the situation.
We were told that a refund would be considered.
We wasted our holiday time exchanging endless messages without any real solution.
AFTER CHECK-OUT, THEY REFUSED TO OFFER ANY REFUND OR COMPENSATION!
We had already prepaid €950 and felt forced to endure these unacceptable conditions rather than risk losing our money.
THE ENTIRE EXPERIENCE FELT LIKE A SCAM!
The owner's excuse? That the building is old!
AN OLD BUILDING DOES NOT EXCUSE FILTH, MISSING MATTRESSES, BROKEN FACILITIES OR A DOOR THAT DOESN'T LOCK!
2 / 10
Horrible, never ever again.
To be fair, the location was good, which was one of the reasons we booked the place.
We asked the host to cancel our stay 2 mins after we entered the apartment (they declined after 2-days of message ping-pong).
We hoped to be at a wrong spot when we saw the building entrance. It might be suitable for homeless junkies to have some privacy but I never saw a similar entrance to a hotel/ apartment building. However, the worst was just to come.
When we saw the elevator, we started to smell troubles. Actually to be precise, we smelled other things, as the elevator looked like the whole neighborhood was using it as public toilet. The carpet (or whatever that sponge-like thing on the floor was) could be easily classified as chemical weapon.
The apartment itself was dirty and smelly, with oily stains and old decor. You wanna make sure to wear flip flops and not touch anything you dont have to.
The biggest disappointment was the host. We booked it only 1 day ahead and contacted the host immediately after our arrival that we want to cancel the booking. We offered to stay/pay 1 night and then even 3 nights so that they have time to sell the remaining 3 nights (we booked for 6 nights), but they clearly didn’t care and refused. They tried to convince us not to write a review, so it’s likely their score on booking.com and AirBnB are “fixed” and as far as I’m concerned are faaaar from reality.
We moved elsewhere anyway and escalated with booking.com. Just for context, all other stays (3) we had in Japan were great and I rated them around 9.
Hope it saves somebody else unnecessary troubles. Spending time on discussions and additional moving instead of holiday is not the best.
I’m attaching a couple pictures.
10 / 10
All great centralised
Lovely everything is perfect
Nothing
8 / 10
Great stay, not premium feel but nothing much to complain about.
Good location, easily accessible, all the amenities needed are available.
Property feels dated and could use some repairs. Some noise from vehicles can be heard but it wasn’t much of a big deal.
Very close to metro station Azabu-juban. Nice neighbourhood with lots of cafés, restaurants, convenience stores etc literally two minutes away. Very helpful host, who always replied promptly, and gave us very good instructions when we needed help with washing machine etc. All appliances were in good working order. Nice beds, and very efficient air condition (which was sorely needed, as temperatures were above 30 C or more during our stay).
Balcony was not very clean. Bathroom was clean, but with wallpaper starting to peel. Hard to maintain consistent water temperature in shower. And it was bit small, even for three people.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Roppongi ClassyHouse902. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Roppongi ClassyHouse902 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Roppongi ClassyHouse902?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Very close to metro station Azabu-juban. Nice neighbourhood with lots of cafés, restaurants, convenience stores etc literally two minutes away. Very helpful host, who always replied promptly, and gave us very good instructions when we needed help with washing machine etc. All appliances were in good working order. Nice beds, and very efficient air condition (which was sorely needed, as temperatures were above 30 C or more during our stay).
Balcony was not very clean. Bathroom was clean, but with wallpaper starting to peel. Hard to maintain consistent water temperature in shower. And it was bit small, even for three people.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Japan
About this apartment rental
Prime Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Accessible by lift
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Roppongi ClassyHouse902. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Roppongi ClassyHouse902 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Roppongi ClassyHouse902?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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