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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
2 / 10
Terrible
URGENT: Formal Complaint & Dispute of Unjust Charges - Circus House, TarracoHomes - Booking Reference: BOOKING NUMBER5949258011
Dear Booking.com Customer Service Team,
I am writing to formally log a serious complaint regarding our recent stay at Circus House (managed by TarracoHomes) and to vehemently dispute an absurd, unfair charge of €500.00 that the host is attempting to claim from us.
Not only was our stay an absolute disaster, but the host's subsequent financial demand is a cheeky, deceptive trick that we do not agree with in any way.
To insult our experience further, the host is demanding €500.00 simply for post-stay cleaning. As property owners ourselves who manage short-term lets, we know firsthand that thorough cleaning after checkout is standard operating procedure. It is completely absurd to demand this extortionate amount for their basic job. While we admittedly left in a rush, the property was absolutely not left in the condition they are claiming.
Furthermore, the host's claim that all linens and towels need to be thrown away is an absolute lie and completely laughable. The only issue was a minor coffee spill on a single towel. Their demand to replace all linens is dishonest and predatory.
In reality, the property itself was highly problematic and unsafe, and the host actively hid severe defects from us:
Poor Hygiene: We found multiple cockroaches inside the house during our stay, indicating terrible sanitary standards.
Flickering Lights: The bathroom lights flickered constantly, creating a horrible, disco-like environment that caused eye strain.
Broken Lift: The lift was entirely out of order in this 4-story house. The host hid this detail from us and also proceeded to tell us (when I queried it) that it has not worked for the past year! This should have been communicated upon our booking, this has caused immense physical strain and difficulty for the two elderly individuals in our travel party.
9 / 10
Lovely Modern apartment with Great Views from Rooftop Terrace.
Perfect location opposite the Roman ruins .
Views of the sea .
Well laid out and modern apartment ..
We had a couple of issues but these were quickly dealt with by Terraco Homes .
Rooftop terrace was spacious .
Not much not to like really .
9.6 / 10
Great spot
Perfect location
Very well equipped and furnished
Loved it
All good
9.6 / 10
Super Location, great open space on the roof.
Lovely position very near the old part of town, with a grandiose view over the sea. Well equipped house with everything needed for a longer stay.
The agency staff were very friendly and ready to help very quickly, even out of normal office hours.
The layout of the rooms means you need to be very good friends or family. The open scheme bathrooms are probably not to everyone's' taste, but the space is optimised in the best possible way.
It wasn't clear to me beforehand that I had to pick up the keys in a different location.
Perfect location opposite the Roman ruins .
Views of the sea .
Well laid out and modern apartment ..
We had a couple of issues but these were quickly dealt with by Terraco Homes .
Rooftop terrace was spacious .
Not much not to like really .
9.6 / 10Outstanding·Sep 2019
Perfect location
Very well equipped and furnished
Loved it
All good
9.6 / 10Outstanding·Apr 2019
Lovely position very near the old part of town, with a grandiose view over the sea. Well equipped house with everything needed for a longer stay.
The agency staff were very friendly and ready to help very quickly, even out of normal office hours.
The layout of the rooms means you need to be very good friends or family. The open scheme bathrooms are probably not to everyone's' taste, but the space is optimised in the best possible way.
It wasn't clear to me beforehand that I had to pick up the keys in a different location.
5 / 10·Oct 2018
The scenery is beautiful especially at the terrace.
I didn’t expect the apartment has 4 floors. It was not mentioned in booking.com because if I knew I will not book this apartment. 2nd the electricity was not stable. Kept going on and off every 15 mins. And the switch box is at the lower ground. Can you imagine we have to go down every 15 mins to switch it back on. Even though the electrician came, the issue was not resolve since it was related to power supply was not enough... My family and myself got stuck in the lift a couple of time due to this issue. And this is not nice. Another thing, two of the bedroom is not private. The layout is Ground floor : bedroom private. 1st floor 2nd bedroom. 2nd floor is the kitchen. 3rd floor is the bedroom with bathtub which I think is not practical this is just my opinion and the last floor is the terrace with the washing machine and dryer. You will pass the bedroom to get each floor. And another thing the dryer does not work so well. It kept saying the filter is wet with water. I think there’s a blockage somewhere because the water cannot flow. And the 3rd floor sink is block too since the water drain very slow.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Circus House, TarracoHomes. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Circus House, TarracoHomes pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Circus House, TarracoHomes?
We found 7 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, balcony/terrace, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Beach access
Cleaning products
Map of Tarragona
Ratings and reviews
8 / 10
Excellent(7 Ratings)
100% verified reviews
9 / 10Outstanding·Sep 2026
Perfect location opposite the Roman ruins .
Views of the sea .
Well laid out and modern apartment ..
We had a couple of issues but these were quickly dealt with by Terraco Homes .
Rooftop terrace was spacious .
Not much not to like really .
9.6 / 10Outstanding·Sep 2019
Perfect location
Very well equipped and furnished
Loved it
All good
9.6 / 10Outstanding·Apr 2019
Lovely position very near the old part of town, with a grandiose view over the sea. Well equipped house with everything needed for a longer stay.
The agency staff were very friendly and ready to help very quickly, even out of normal office hours.
The layout of the rooms means you need to be very good friends or family. The open scheme bathrooms are probably not to everyone's' taste, but the space is optimised in the best possible way.
It wasn't clear to me beforehand that I had to pick up the keys in a different location.
5 / 10·Oct 2018
The scenery is beautiful especially at the terrace.
I didn’t expect the apartment has 4 floors. It was not mentioned in booking.com because if I knew I will not book this apartment. 2nd the electricity was not stable. Kept going on and off every 15 mins. And the switch box is at the lower ground. Can you imagine we have to go down every 15 mins to switch it back on. Even though the electrician came, the issue was not resolve since it was related to power supply was not enough... My family and myself got stuck in the lift a couple of time due to this issue. And this is not nice. Another thing, two of the bedroom is not private. The layout is Ground floor : bedroom private. 1st floor 2nd bedroom. 2nd floor is the kitchen. 3rd floor is the bedroom with bathtub which I think is not practical this is just my opinion and the last floor is the terrace with the washing machine and dryer. You will pass the bedroom to get each floor. And another thing the dryer does not work so well. It kept saying the filter is wet with water. I think there’s a blockage somewhere because the water cannot flow. And the 3rd floor sink is block too since the water drain very slow.
$$$$
Top rated by guests
8Excellent
(7 Ratings)
"Perfect location
Very well equipped and furnished
Loved it"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Tarragona
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Beach access
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Circus House, TarracoHomes. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Circus House, TarracoHomes pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Circus House, TarracoHomes?
We found 7 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, balcony/terrace, and wifi/internet.
Free WiFi/internet · Air conditioning · Beach access
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