Isla Bella Beach Resort & Spa - Florida Keys

Isla Bella completely spoiled us! They acknowledged our anniversary, surprised us with many gifts and made the entire stay feel very special. The resort is gorgeous, the sunsets are spectacular, and the service and communication were excellent. We loved having so much to do without leaving the property — activities, beautiful pools and grounds, happy hour, multiple dining options and a Marketplace with almost anything you might need. It was romantic, relaxing and exactly the kind of place where you can disconnect and enjoy being together. We explored several Keys during our trip, and Isla Bella was the perfect place to slow down and finish the vacation. We would absolutely come back!

Wifi was inconsistent in our suite sometimes. Other than that it is an exceptional experience from beginning to end.

Resort buildings were clean and well maintained. Staff was very friendly and professional. Food was great too. Grounds and location were beautiful.

Actual beach was a little stinky from seaweed.

This place was absolutely beautiful. The grounds, the rooms, the furnishings—everything was stellar. The beds are super-comfortable, the beach and pools were gorgeous and the food and cocktails were perfection.

Nothing

Beautiful views, excellent pools, and a great location right in the middle of the Florida Keys.

1.The staff seems poorly managed. They rarely smile, often make you feel as though they are doing you a favor, and at times even seem irritated and impatient with guests. 2.The room was mediocre and, in my opinion, not even up to the standard of a 3-star hotel. There were maintenance issues with the toilet, which occasionally would not flush properly. Our two-bedroom suite had only one small closet for an entire family. In addition, the suite is advertised as being 85 square meters, but in reality, it felt no larger than 60 square meters. The air conditioning was also inadequate and did not properly reach the master bedroom. 3. The food was simply not good. It was expensive, not tasty, and the portions were small. The quality and preparation seemed to change depending on who was cooking. Food also took a very long time to arrive, even when the restaurant was not busy. The servers often seemed more interested in closing out the check than actually providing service. One example: While our server was serving us, water spilled on the table in front of my son. She did not even think to offer us a napkin or help clean the table. She simply continued what she was doing and did not come back. Only after we specifically asked for help did she bring us something to wipe the table, and she clearly seemed annoyed that she had to clean it. 4. Parking costs $30 per night. However, to their credit, the hotel waived two nights of parking after a dog was left barking in the room next to ours for about six hours, continuing into the night. Eventually, the hotel managed to locate the owners, who returned to let the poor dog out.