Bexley Village

very clean

The rooms and location are great.

There is no one at the reception, there is no local number to call for help with checking in; check-in is very stressful, there are no clear instructions on what to do. It took very long to finally enter the room. The compulsory security deposit is very, very high and I am still waiting for the money to be refunded into my card/account 3 days after I've checked out. Yet the security deposit is meant to be refunded within 24 hours of checking out. The process to speak to someone is very long-winded, arduous and stressful; furthermore, the individual is abroad and cannot physically help with things. Please refund my security deposit; thank you.

It was clean and functional

The parking information on the description is not up to date as the car parks recommended don’t permit overnight stays. Also the damage deposit (£350 while refundable is super excessive) and the £40 non refundable damage waiver was a hidden extra. Room advertised at £102 but in reality was £142 so just advertise at £142

It’s pretty clean. That’s all

They lack a number of amenities. They don’t have a single receptionist even in the day to help answers some questions only if you reach out to the owner. They don’t have microwave to warm food so get ready for your food to get spoilt. They don’t have iron to at least straighten an outfit. The bathroom is VERY SMALL (emphasis on VERY). A whole hotel’s AC wasn’t working at the time of our stay and the owner had to add one more fan which wasn’t blowing properly rather was blowing heat LOL.