Sheraton Grand Chennai Resort & Spa

Right from the check in to checkout, the experience was good. Staff are very hospitable and friendly. The breakfast had a wide spread. The food in C Salt was excellent.

Scene and hospitality. Sharmishtha, Priyanka and Prakriti took very good care of us. They are very friendly and helpful.

Location Value Comfort Cleanliness (Room cleaning service was “very good.”) Very good beautiful resort and value for money.

· BASIC SERVICE – Room cleaning service was very good, but the other staff service needs a big improvement. Since the TV remote had some issues, For the in-room dining menu card, just to get a physical food menu card to the room, it took 1 hour and 7 follow-up calls with the room service/reception. · TV/HDMI – The TV has all features but was not connecting to the HDMI and the TV remote had some issues. I informed the staff, and they said they would inform the technician, but it has been 3 days and no technician showed up to the room. I cant keep calling them repeatedly to request these. · BABY CRIB – I asked for a baby crib before arrival and confirmed it with the duty manager through emails, but nobody followed up asking if I got a baby crib. I informed them at the desk once while checking in; they said they would check and arrange it, but they forgot. Being fed up, I left it too. This is the kind of service that I experienced during the stay. Though the resort mentions that these facilities are available, it was messed up due to the poor staff service. And to top it up, I got an email from them 2 days later saying “Hope you got your crib arranged,” though it was not done. Though all facilities are available in the resort, it was a bad experience due to the staff service and repeated follow-ups asking them for the same things and still not getting them done.

Overall the stay at Resort was Good, except for the Hi-Tea and Dinner. The Breakfast was very good.

Lot of Marriage Party Guests in the Resort had gate crashed in Hi-Tea by Beach and as a result our group did not get anything proper to eat and drink. Further the Dinner Buffet was not satisfactory and up to the mark.