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Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
1 / 10
Rodent, Hygiene, and Mismanaged Property – Avoid!
I stayed at Elegant Plateau Retreat on Saint-Denis in September 2025, and this was one of the worst rental experiences I’ve ever had. On the third day of my five-night stay, I found a mouse in the apartment and had to check out early. The apartment was filthy, with stained sheets and pillows, a sticky bathroom curtain, dusty shelves, cobwebs, bird feathers under the couch, and a strong mould smell in the bathroom. Even the ceiling lamp had “CLEAN ME” written in dust from a previous guest. I documented everything with photos.
The host and management team are disorganized and unhelpful. You are not dealing with a single host, there is a management company that clearly doesn’t coordinate internally. On my first evening, the apartment door’s automatic lock malfunctioned, and they didn’t know the brand or model, leaving me 1.5 hours with useless instructions. Weeks before arrival, I completed pre-check-in, but on the day of arrival, they claimed it was incomplete and forced me to redo it while traveling with luggage. I also had to give camera access to a program for identity verification. Despite complying, I never received confirmation that access was revoked, leaving my camera and photos exposed.
When I reported the mouse, the host claimed it was “seasonal and normal”, which is an absurd excuse for rodents in a rented apartment. Initially, they refused to refund the cleaning fee and sent an incomplete refund for the unused nights. I even offered to send my photos to help them decide, but they said it wasn’t necessary. The only refund I eventually received was partial, far below what I was owed.
After checking out, I had to spend 22 days constantly messaging both the management and Booking.com separately, because the management kept passing the issue back to Booking.com, and Booking.com passed it back to them. No one took ownership or offered real support. In the end, Booking.com told me that the host decided how much refund they would give, and there was nothing they could do. If you think Booking.com will protect you in a situation like this, they will not.
Communication was slow, inconsistent, and dismissive throughout.
For the price you pay, you can find far better apartments. Do not stay here if you value hygiene, safety, or being treated respectfully.
1 / 10
Shit
0
Disgusting place - dust everywhere - we had to work there and we couldn't because no wifi during the entire trip - they propose to us 5% off its scandalous - still waiting for one night refund !
8 / 10
This apartment being on the third floor made it difficult for a 91 year old, I lik
The apartment
On the 3rd floor with no elevator. No face cloths, only one hand towel. Bathtub unsafe
Not close to metro. No free parking
10 / 10
Great location
Great location. The Plateau is where the good restaurants are located. And away from tourist area. Easy subway to old town.
Ça n'a pas été très fluide. L'adresse communiquée initialement n'était pas la bonne, et donc les codes d'accès ne correspondaient pas. Il y a 30-40 minutes d'allers-retours via Booking pour finalement avoir les bonnes infos.
Le wifi n'a pas fonctionné la première journée, ce qui a été un problème et nous a contraint à faire un peu de roaming. Mais l'équipe a rapidement trouvé une solution.
9 / 10Outstanding·Aug 2025
Appartement très agréable, vaste et très bien situé
Quelques détails qui auraient rendu le séjour parfait:
Pas de capsules pour la machine à café
Pas de serviette pour le visage
Pas de chiffon pour la cuisine
8 / 10Excellent·Jul 2025
The apartment
On the 3rd floor with no elevator. No face cloths, only one hand towel. Bathtub unsafe
Not close to metro. No free parking
5 / 10·Apr 2022
The location was great and it was very easy to enter and good communication. Clean and relatively efficient communication. Very good selection of amenities - coffee, tea, sugar, olive oil, etc. Best I've ever experienced in a place I've rented.
The pictures in the advert ARE NOT ALL OF THE PROPERTY!!! It is quite outrageous, but there seem to be two separate flats advertised as one. This is quite seriously misleading. I remember being a bit underwhelmed based on expectations after arriving - it was nice, but not like I expected. Only now, looking at the advert, do I seem that there are complete rooms shown that DO NOT EXIST in the property we rented. Also, our shower did not work on arrival and was not fixed until the morning of our third day despite being reported early on the second day. The repairman came at the end of that day and needed to return the next morning. It was somewhat efficiently handled, and we were given one night free for the inconvenience. I was willing to forgive this more readily until seeing the misleading photos.
Parking is not specified as an available amenity at Montreal Styled 2 BR Apartment on St-Denis Street. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Montreal Styled 2 BR Apartment on St-Denis Street pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Montreal Styled 2 BR Apartment on St-Denis Street?
We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, wifi/internet, and family friendly.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Family friendly
Map of Laval
Ratings and reviews
7.9 / 10
Good(14 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2025
Ça n'a pas été très fluide. L'adresse communiquée initialement n'était pas la bonne, et donc les codes d'accès ne correspondaient pas. Il y a 30-40 minutes d'allers-retours via Booking pour finalement avoir les bonnes infos.
Le wifi n'a pas fonctionné la première journée, ce qui a été un problème et nous a contraint à faire un peu de roaming. Mais l'équipe a rapidement trouvé une solution.
9 / 10Outstanding·Aug 2025
Appartement très agréable, vaste et très bien situé
Quelques détails qui auraient rendu le séjour parfait:
Pas de capsules pour la machine à café
Pas de serviette pour le visage
Pas de chiffon pour la cuisine
8 / 10Excellent·Jul 2025
The apartment
On the 3rd floor with no elevator. No face cloths, only one hand towel. Bathtub unsafe
Not close to metro. No free parking
5 / 10·Apr 2022
The location was great and it was very easy to enter and good communication. Clean and relatively efficient communication. Very good selection of amenities - coffee, tea, sugar, olive oil, etc. Best I've ever experienced in a place I've rented.
The pictures in the advert ARE NOT ALL OF THE PROPERTY!!! It is quite outrageous, but there seem to be two separate flats advertised as one. This is quite seriously misleading. I remember being a bit underwhelmed based on expectations after arriving - it was nice, but not like I expected. Only now, looking at the advert, do I seem that there are complete rooms shown that DO NOT EXIST in the property we rented. Also, our shower did not work on arrival and was not fixed until the morning of our third day despite being reported early on the second day. The repairman came at the end of that day and needed to return the next morning. It was somewhat efficiently handled, and we were given one night free for the inconvenience. I was willing to forgive this more readily until seeing the misleading photos.
$$$$
7.9Good
(14 Ratings)
"Great location. The Plateau is where the good restaurants are located. And away from tourist area. Easy subway to old town."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Map of Laval
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Family friendly
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Montreal Styled 2 BR Apartment on St-Denis Street. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Montreal Styled 2 BR Apartment on St-Denis Street pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Montreal Styled 2 BR Apartment on St-Denis Street?
We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, wifi/internet, and family friendly.
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Free WiFi/internet · Air conditioning · Balcony/Terrace
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