Hotel in State of Quintana Roo
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Family friendly
Ironing facilities
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Absolutely incredible building, beautifully and tastefully preserved. Stunning.
The staff were exceptionally attentive and professional. We were the only guests for our two-night stay, which can be a difficult balance for a small property — but they got it absolutely right! attentive without ever being overbearing.
The food and cocktails were every bit as good as we would expect from a top-tier five-star hotel, and we were hugely impressed by the quality of the entire setup.
Our suite had the most amazing walk-in bath — we definitely need one at home. ☝🏻
The pool and surrounding gardens were beautiful and the perfect place to spend a few lazy hours escaping the Yucatecan heat.
A huge thank you to both the front- and back-of-house teams for such an incredible stay. We cannot wait to come back.
Our only real criticism was the check-out experience. The young lady handling our departure was, unfortunately, rather poor — noticeably less polished than every other member of the team we encountered.
It left a slightly sour note at the end of what had otherwise been an exceptional stay. A little additional training would certainly help bring the experience up to the standard the rest of the hotel delivers so beautifully.
8 / 10Excellent·Jul 2026
Very nice property, staff are attentive, food is tasty and well priced.
Bathrooms in the rooms do not have doors and offer no privacy (there is a sheer curtain that doesn't close where there should be a door). The Presidential suite has two levels, and the second level is accessed by dangerous stairs without a proper handrail (very dangerous for someone to use in the night when going to the bathroom).
10 / 10Outstanding·Jul 2026
Gorgeous property, extremely helpful staff, delicious food & drinks, wonderful rooms, and a fantastic pool!
Nothing! I will say that we ended up paying more for our food & drinks than we did for the accommodations, so if you are on a budget, watch your spending!
6 / 10Average·Jan 2026
Nothing
There are no other options nearby, so they charge a lot because you don’t have a choice. They lure you into staying in a very isolated location that is expensive to reach, which means you can only eat there. The food is terrible and expensive. They don’t provide complimentary drinking water, which is a first for me at a hotel this secluded, and they charge a high price for it. The buildings, pool and garden looks larger in the photos. There is really no area to walk around, and the road is right next to the property, so there is constant noise from traffic.
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Top rated by guests
8.9Excellent
(536 Ratings)
"Absolutely incredible building, beautifully and tastefully preserved. Stunning.
The staff were exceptionally attentive and professional. We were the only guests for our two-night stay, which can be a..."
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