Hotel in Puerto Ayora
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Featuring a restaurant, Hotel Fiesta also has free Wi-Fi and breakfast in Santa Cruz. The diving centers are 500 ft away and Tortuga bay is a quarter mile from the hotel.
Amenities
Business facilities
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Puerto Ayora
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Pool looked great but we only made it into the jacuzzi once.
Rooms were small.
8 / 10Excellent·Aug 2026
Great location and nice facility! Loved the bar at the pool and breakfast had great variety. Staff were extremely professional and we felt safe during our stay.
The room was a little small and the toilet felt quite basic.
9 / 10Outstanding·Jul 2026
Excellent food at breakfast and really nicely decorated and laid out outdoor pool area
Rooms lacked privacy unless the blinds were shut
6 / 10Average·Oct 2026
The pool was great and the beds were comfortable.
We had a very disappointing experience during our stay.
The biggest issue was that we had no hot water in our room for 4 of the 5 nights we were there. When we raised this with reception, we were simply told that we were wrong, rather than anyone investigating or trying to resolve the problem.
We also had a very poor experience with the laundry service. We were charged around $60 for laundry that should have cost approximately $9. When we queried the charge while collecting our clothes, staff told us that we should have taken the laundry ourselves, despite the fact that we had followed the process the hotel had provided. No effort was made to address what was clearly an unreasonable charge.
Customer service throughout our stay was extremely disappointing. When we asked to speak to a manager, we were repeatedly told they were unavailable. Given that we stayed for five nights, it is unacceptable that we were never able to speak with anyone in a position to deal with our concerns.
The lack of food options was also a major drawback. Apart from breakfast, no food was available on-site, which made travelling with children much more difficult than it needed to be.
Overall, we left feeling ignored, overcharged and frustrated. The issues themselves were bad enough, but the dismissive attitude and lack of accountability from staff made the experience far worse. I would not recommend staying here.
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Top rated by guests
8.7Excellent
(481 Ratings)
"Beautiful hotel with a family room in a lovely setting. The pool with beautiful jacuzzi and bar/sun lounger area was fantastic.
Breakfast was buffet style with good choice.
The location was slightly..."
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