The Robey, Chicago, a Member of Design Hotels

Food in the cafe was excellent and the wait staff was delightful. Loved the location.

Fantastic service at the reception! Special thanks to Vincent and the manager, Edgar. They were incredibly helpful, friendly, and patient. The hotel is beautiful, with an industrial-style design, and is located in a quiet neighborhood with plenty of cafés, restaurants, and local shops. It is also close to the city center. The rooms are very clean and spacious. My only minor complaint is that if you are assigned a corner room, there is a train passing right outside the window throughout the day, which can be quite noisy. The room’s ventilation system is also fairly loud, so this might be an issue for guests who are sensitive to noise. One other thing I wasn’t particularly happy with was the prepayment system (I had some issues with my card) and the relatively high security deposit. In my opinion, the easiest option would be to simply pay the full amount upon arrival. However, I understand that this might be a policy determined by the country rather than the hotel itself. In Europe, the payment process is much simpler. Overall, I had a very pleasant stay, and the outstanding service from the reception team really made a difference!

Noisy rooms, prepayment system.

The staff was exceptional was a part of a wedding that was taken place there and they were extremely helpful. Jake was outstanding and everything he did with the wedding as guest arrived and left the property

Can’t say anything about it was not a good experience

Great location The Up Room was amazing- great drinks, views, staff Nice add ons included in extra amenity fee Love the old building and style, room design was unique, boutique hotel vibe The front desk person at arrival was great and gave us great recommendations. Restaurant/ bar options on property

- When we went to bed the first night, we found that the sheets weren’t clean. There was what looked like food stains (or worse?) and crumbs in the bed (still trying to figure that one out). Since housekeeping wasn’t there at night, we had to change rooms at 12am. No one on staff seemed to really care- someone came by to give new keys but no one apologized or followed up- which seems strange for a 4 star hotel. Even when I mentioned it at checkout, the front desk person said “ok” and nothing else. - Rooms are not sound proof at all and walls are thin- we could hear the tv in the room next door loud and clear and banging from above, and the train coming by every 5-10 mins. (Our room was directly outside the L, like very directly- eye level with passengers. I actually didn’t mind this as one of the quirks of the old building, and don’t mind the train sounds, I imagine this might not be the room for everyone.) - While I appreciate the quirkiness of the rooms, our room was oddly and not practically designed. Small things but create the overall experience. The sink splashes, doors to shower and toilet that bang into each other, there was not enough room next to the sink to put your stuff, the pipe intended to hang your clothes isn’t high enough for long items so they drag on the floor. - There was construction being done to the downstairs restaurant the day we checked out. It was incredibly loud, which made any of the lobby and restaurant totally unavailable. - With all of this, this just didn’t seem like a $500/night stay. I expected a certain level of comfort and service and there were improvements that could be made.