Residence Inn by Marriott Seattle University District

Location by the line near Neptune records - which is awesome and I’m a new customer. The breakfast was awesome. Staff were courteous and professional.

The clerk who checked us in was exceptionally friendly, polite, courteous and professional. The adjoining room proved to be invaluable as I had rapid and easy access to my elderly Mother whenever she needed any assistance. The hallway was clean and quiet as well as the rooms themselves. The rooms were well supplied with all amenities. Everything worked as expected. The thermostat was easy to use to adjust the room temperature to our preference. The bed was very comfortable and made for a good night’s rest. The couch was comfortable to rest on while watching TV. The housekeeping staff were helpful with replenishing supplies. The breakfast was very good with a good selection of options for breakfast foods. The fruit was fresh and ripened perfectly. The breakfast line was well-maintained at all times. The coffee quality was some of the best we’ve had. The bussing staff were friendly, attentive and prompt in removing empty plates, silverware, etc. The checkout process was fast and easy. The location was excellent and in close proximity to great restaurants and shopping.

The morning desk clerk was not friendly.

Convenience to UW hospital.

Bedroom light fixture was a little tricky.

The staff was extremely nice. They were welcoming & empathetic as to the reason for our visit. Being that it was an emergency due to mother in law in hospital.

The additional prices that are added by surprise. The $100 to have my 15lb dog stay with us when they website states" charges MAY apply". I have never been charged $100 for a 2 night stay. The guest service employee reduced it to $50 + parking I was told would be $15. Yet my card was charged an extra $110. I do not like these extra surprise charges once we arrived when our situation was already a stressful one. We drove 6+ hrs because our mother was taken by ambulance for emergency heart surgery and we were not sure she was going to make it. It was alot. Paying $398 for 2 night stay and then all of these additional charges was not an experience Id like to have again.