Holiday Inn Express Spencer by IHG

We were able to see our car from our room. Not everyone gets that lucky.

It could have a little bit more parking. There was no room for trucks with trailer.

Convenient to everything and close to my party venue.

I really don’t have any complaints.

Easy check in. The beds were comfy!! Great breakfast

Location. Great breakfast.

We booked a King accessible roll in shower and paid in advance. We arrived at approximately 5:30 pm for a 4 pm check in time. Our booked room had been given to a different guest. We were given a handicapped double queen with tub/shower combo with handrails. My husband is wheelchair bound. It was EXTREEMLY difficult to shower him. We couldn't enjoy sleeping together. The front desk could not help us regain our booked room without kicking out the quest who was given our room. My husband and I were NOT going to do that. It was made clear to us that the hotel clerk couldn't help us because we booked this hotel using a second- or third-party booking APP which was Booking.com. It was insinuated that it was our own fault for not booking directly with IHG and informing the Hotel that we had a wheelchair bound member in our party. I let the clerk know that that was not an acceptable response. We had the reservation booked; they knew it was booked by looking at the computer, but nonetheless, the clerk chose to give the room to a different guest that DID NOT have a handicap! UNACCEPTABLE!