WoodSpring Suites Abilene

very clean

It was close to where I needed to be.

The grounds next door brought the curb appeal way down. On my reservation I requested early check in because I had to drive 5 hours to get to the motel. I needed to prepare for the meeting I had at 2:30. That did not happen and I had to go the McDonald's, washup in the sink and change clothes. Needless to say the meeting was over very quickly. Having to wait for staff 20 minutes when you could hear them talking in the next room and the narrow window they are open in the lobby.

The parking lot was Well lite up

I had to walk to the fourth floor twice

It was quiet, and I was able to get some much needed rest before my 3am flight.

The elevators broke at some point from my check-in... I didn't leave my room at all for any reason when I checked in... No one notified me of this inconvenience, just a sign on the wall... I went straight to bed because I had a flight to catch early (3am) the next morning. Around 2am, I took the stairs to see if i could open the elevator from the 2nd floor to bring down all of my heavy bags. I got stuck in the elevator and had to wait 30 mins to get someone to let me out, causing me to lose my 1st Uber driver. Once I was out of the elevator, I had to drag all of my heavy bags down the stairs. Then, after calling my 2nd Uber driver and trying to leave my room keys to check-out (Staff was not available nor on site). The 2nd driver drove off!! I am furious at this point!!! Woodspring Staff did not inform me of this inconvenience at all! They could have called and even stuck a notice under my door, but they never notified me. They only stuck a piece of paper on the wall near the elevator!!! I was stuck in the elevator, and I lost 2 Uber drivers and lost money due to this inconvenience! I am seeking reimbursement for this inconvenience as well! I traveled too far, and I've lost too much money to have this happen to me!!! I've called several times to speak with upper management about this matter, but no one has returned my calls to resolve this inconvenience.