Hotel in Aurora, IL
3-Star Hotel
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
WiFi/Internet
Laundry services
Accessible Parking
Safe
Accessible by lift
Housekeeping available
Cleaning products
Map of Aurora, IL
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Breakfast was very nice. Quite a few things to choose from. We really liked the selection and went down every morning to have breakfast. We would recommend it and the Inn to others!!! Great experience!!!!!!
The toilets were small - low to the ground and not fans in the restroom.
9 / 10Outstanding·Jul 2026
Great location. Nice and quiet
Random people hanging in the lobby.
9 / 10Outstanding·Jun 2026
The facilities were generally good; however, the level of hospitality fell below my expectations.
My room was not cleaned during my stay, despite housekeeping staff cleaning rooms nearby. On one occasion, I ran out of towels and contacted reception, only to be told that I needed to bring my used towels to reception in exchange for clean ones. As a British visitor, I found this unusual and inconsistent with the level of service I expected.
I also felt that some staff members could have been more welcoming. Several employees passed by without acknowledging guests, although one member of staff later greeted me warmly. A greater focus on customer service and hospitality training could help ensure that all guests feel valued and welcome.
I had originally planned to stay for nine nights but decided to leave after only two nights and move to another hotel for the remainder of my trip. One of the things I value most when travelling is a friendly and welcoming atmosphere, and unfortunately, this was missing during much of my stay.
That said, I was pleased that my concerns were eventually addressed where staff bring in some towels after I questioned this and I appreciate the efforts made to resolve the issues . Overall, while the facilities were satisfactory, there is room for improvement in terms of service, communication, and guest experience.
What I did not like was the inconsistent level of service and hospitality. My room was not cleaned during my stay, despite housekeeping staff attending to nearby rooms. I also ran out of towels and was asked to bring the used towels to reception in order to receive replacements, which I found inconvenient and unusual.
In addition, some staff members did not acknowledge guests when passing by, which made the atmosphere feel less welcoming than expected. As a result of these experiences, I shortened my planned nine-day stay to three days and moved to another hotel.
Despite these issues, I appreciate that my concerns were eventually addressed, and I was satisfied with the outcome in the end.
6 / 10Average·Sep 2026
Friendly sraff
The room smelled like Mr clean and wet dog.
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Top rated by guests
8Excellent
(146 Ratings)
"Breakfast was very nice. Quite a few things to choose from. We really liked the selection and went down every morning to have breakfast. We would recommend it and the Inn to others!!! Great experience..."
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