Red Roof Inn Rochester - Airport

Friendly front desk worker. Provided requested items timely.

Too strong cleaning or air freshening products used in the room. Need to make sure that soaps, towels, toilet paper are restocked regularly. Dirty pillow.

I'm sorry but it has been long enough that I don't remember about breakfast. I don't think it was avlb here, or if avlb very limited choice. I was just spending the night to catch a rescheduled flight.

The outlets were messed up as far as being able to charge my laptop. Ie putting the laptop on the desk, no outlet to plug into conveniently. The outlets were near the lamp at the bedside. Not comfortable to plug in in and controlled by the light switch by the door so if you turned off the light as you left, again your laptop did not charge.

A K at the front desk was excellent about everything!

It was noisy all of the time.

The location isn't the best. The facilities have seen better days. The towels are thin and cheap, as is the bedding. The mattress is sub-par. The window had a crack and a hole in it. However, it was clean and the staff was very attentive and kind. I had to book at the last minute the day of because my VRBO cancelled due to flooding in the unit. So I paid a high price for the room and it wasn't the quality I would have liked. But I was in town for my son's college graduation so I had limited choices. The worst part was that someone set off the fire alarm with a smoking waffle iron, before 6am and it lasted a good 10 minutes. The staff really was polite and welcoming.

I didn't feel safe in the area. I paid more than what it was worth for 2 nights.