SpringHill Suites Arundel Mills BWI Airport

I can't believe that ll the times I have stayed at this very location over the years that I had never previously shared any thoughts.  It has always been  fine, a good value with a good location, and meeting the standards of Marriott properties at this price point.  On this occasion I have been moved to share. In the modern NFL, the Quarterback is everything. It is the position that the most money, time and energy is put forth by the leadership of winning teams to get right. Yalonda, at this location is that individual. When you come off the road, in our case, day two of a near cross country trip- what you need is a steady, capable, positive soul to ease you into that stay. Yalonda provides that she is efficient, professional, and personable. The hotel is clean, everyone on the staff reflects her leadership, there is not a single sullen face, that kind of atmosphere makes a difference in your stay. Our room was clean, a little worn (it is a heavily used property) but everything worked as expected. The breakfast team does a good job of providing multiple choices, even the most picky eater shouldn't walk away hungry, if they do that's on them. The location is effective for getting around the whole region [which is what we had to do], there are stores nearby, and easy access to major highways. I am a Bonvoy member for this exact kind of experience, quality people, quality properties at every star level. Few things are perfect, but having an expectation met, is good enough.

the central location was great

N/A

The location to the airport and shopping mall is excellent. The room size and size of bed was great as well. Lots of free parking. Very friendly staff at these premises. Good value for money.

Nothing really.

Lady at front desk. I forget her name. Cloe or Joy..Amazing!! Very nice and welcoming.

Hot tub was luke warm and room smelled of mildew.