Best Western Burbank Airport Inn

Staff,dennys in parking lot,much parking,clenlyness

To many homeless in the area

Room and breakfast both very good.

By the side of a busy road and soundproofing could be better.

breakfast, room. clean

breakfast

What I really liked about the property was the free, secure parking with cameras onsite, which gave me great peace of mind. I also want to recognize Christina and Laura, who were extremely attentive and helpful. They were always in the food area keeping everything clean and organized, and they were especially kind to me by offering assistance since I had just had surgery. Their thoughtfulness and attentiveness really stood out and made my stay even more comfortable. Overall, I truly appreciated the secure parking, cleanliness, and especially the wonderful service from Christina and Laura.

The location felt a little rougher than expected for the price, although thankfully it was not noisy during our stay. When we checked in on Friday, the gentleman at the front desk was not particularly welcoming. He gave the impression that he didn’t really want to be there, which wasn’t the best first impression. The breakfast was okay, but nothing particularly special. They offered bagels, toast, eggs, protein waffles, coffee, tea, yogurt, and some fruit. It was adequate, but I think the breakfast area and overall property could use some updating. Cleanliness was my biggest concern. I was glad I brought Clorox wipes with me. I noticed what appeared to be small spots on the walls that looked like blood, which I cleaned myself, as well as quite a bit of hair on the walls. These are details that should be addressed before guests arrive. Also food was left in the microwave from previous guests. Overall, the property has some good qualities, especially the secure free parking and the helpful staff members like Christina and Laura. However, considering the condition of the property, the location, and the price, I felt the cost was a little high for what was offered. With some updating and more attention to cleanliness.