Clarion Inn North Haven - New Haven North

Beds and pillows were very comfortable. Breakfast was the best I have had for free.

Facility is showing signs of age.

Front desk was incredible. Our room accommodations were terrible. Our room had torn curtains, bathroom was in terrible condition( tub bottom peeling, shower head looked ready to fall off), pool was closed ( we were traveling with our grandson to a lacrosse tournament and were looking forward to relaxing at the end of a hot day) we were between a loud obnoxious party on one side, and a barking dog in the room on the other. Sleeping was difficult at best. The next morning while getting coffee, I mentioned the barking dog. Michelle, the front desk clerk, listened to my story and immediately offered to switch us to a different room (I should mention here that our grandson was a last minute addition as his father had to respond to a work emergency, we needed to ask for a cot as we had already booked a room with one King bed for my wife and I). Michelle not only facilitated a room swap, she got us a room with two beds, right down the hall, which minimized our packing and moving time. The room was clean, bright comfortable and in good order, bathroom was updated. Best of all, quiet. After a full day of lacrosse, we took in Little Italy in New Haven and came back to get an excellent nights rest for the second day of games. Michelle was attentive, understanding, respectful and incredibly helpful, a real credit to your staff. She even made sure I had fresh coffee in the lobby that first morning when I was sleep deprived and grumpy. Her quick action salvaged what was shaping up to be a horrible weekend stay. Thanks Michelle!

The dog was incredibly yappy . Initial room was in terrible condition, not sure who thought it was a good idea idea to put guests there. Would have been nice to know in advance about the pool. Breakfast was ok, but the coffee needs an upgrade.

The location was perfect to everything we wanted to see

The potholes to the entrance were a little rough on the car

Location was perfect for us. The breakfast was quite good. The room was a good size and the bed was comfortable.

The hotel used to be a Best Western. It was vacant for a year as Clarion was preparing to take it over. They painted the outside of the building, but on the inside there were many water stains and peeling wallpaper. Tile grout in the bathroom was stained. All cosmetic, but it appeared that not much was done from when it was the Best Western. However, the price has gone up.