The Westin San Francisco Airport

Love the restaurant but there was only one server, no bar tender, long wait to be seated & longer wait time to get ur food. The poor hostess was being harassed by angry customers for the long wait time & limited staff. The one server was very attentive but stretched thin trying to take orders & answering why it was taking so long for their food. We heard the negative comments from customers. The limited staff were very cordial in spite of angry customers. Excellent staff but poor upper management for allowing that to occur. Cuffs to the mistress, server, and lady named Jenny.

Long wait at the restaurant & no bar tender on duty. If they called off that day there was no backup plan to get another server & Barry. And it was a busy Saturday nite. Poor upper management for allowing that to occur.

Close to airport and other restaurants. Very clean. Beds super comfy. All staff warm and welcoming and efficient

Parking too expensive for guests

The beds are sooooo comfortable! Our son always stays at Westons and told us for years that the beds are why he does. Our son was 100% correct. Our room was clean and the staff was excellent. We have dinner two nights at the restaurant and the burgers were the best we’ve had in years. The servers were awesome and so helpful. We were very satisfied and now will always seek out the Weston Hotels.

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The location, the shuttle and the restaurant. The shower was hot.

Our first night one week ago was lovely. It was a more expensive high floor remodeled room with a view of the water and the runway. We received drink tickets and a food discount as well. For our second night in a week, our $220 a night room with the view of the parking lot, was right next to the elevator. (This time no drink tickets or food credit). Although my husband and I are not light sleepers, we heard the load groan of the elevator all night long. The room was badly in need of a remodel, with a stained (not dirty) comforter cover, outdated lamps with crooked shades, not enough light to feel comfortable, no chance of reading. The handle to the shower also fell off.