Holiday Inn Express Boston - Saugus by IHG

Cleanliness, comfortable bed and bedspread. Breakfast was wonderful with many choices.

Tub didn't drain it was slow and you stood in water. No vending or ice machine on our floor.

The cleaning staff work hard and the room was well cleaned. The breakfast was continental well laid out and tasted good. The tea station is located in the lobby and stocked. The location is fine and a 10-15 min walk to eating options. Walmart is literally on the opposite side of the highway, and CVS about a 4 min walk.

I stayed 2 occasions.. 1. Sept 15 to 17 - the check in staff were welcoming, as soon as we entered the lobby and very helpful when asked questions. On the second occasion, my recent stay for one night Sept 28 to 29, upon entering the lobby there was no acknowledgement by the reception staff. I was however grateful that we were afforded early check in . Upon check out at 2:15 am, the front desk male reception did not acknowledge and was snobbish. He made me feel very uncomfortable like I was bothering him when I asked for a receipt and a lid for my cup of tea. I am still awaiting the copy of the receipt he said would be emailed. Hotels are a customer service sector and guests should not feel shunned. Everyone should be treated equally.

The room was comfortable and clean. The front desk staff was excellent. The breakfast was very good.

It was clean.

The bathroom was so small the door hit the toilet. The tv connect was bad. We were watching a football game and the connection kept coming in and .out. The hotel was very over priced for what we received