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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
4 / 10
DECEPCIONANTE
Péssima experiência!
Reservei um apartamento anunciado no Booking como tendo 2 quartos, conforme descrito no anúncio e reforçado pelas fotos, que podem facilmente induzir o hóspede ao erro. No entanto, ao chegar ao local, constatei que o imóvel tinha apenas uma suíte, em desacordo com o que havia sido anunciado. Outro problema foi o horário de entrada. Durante a reserva, é solicitado que informemos o horário previsto de chegada e o horário desejado para retirar as chaves, com a condição de que fosse após as 9h. Informei os horários solicitados e chegamos às 11h, mas, mesmo assim, tivemos que esperar na rua até as 14h50, acompanhados de duas crianças.
A situação foi ainda mais complicada porque levávamos alimentos congelados, pois minhas filhas são intolerantes a glúten e à lactose e, por isso, costumo levar alguns alimentos específicos nas viagens. Mesmo explicando a situação e reforçando que a reserva era para um apartamento com dois quartos, o administrador se recusou a liberar as chaves, alegando que precisava de três horas para realizar a limpeza.
Mas que limpeza foi essa? Ao entrarmos no apartamento, encontramos o imóvel em condições deploráveis de higiene: sujeira, mau cheiro forte, cama de casal com caroços de azeitona e banheiro em péssimo estado de limpeza. O chão do boxe estava muito sujo, tornando a situação ainda mais desagradável.
É inadmissível que os hóspedes paguem por 48h, recebam 42h e sejam obrigados a esperar horas na rua sob a justificativa de uma limpeza que, aparentemente, não foi realizada de forma adequada. Além disso, o imóvel entregue não correspondia à descrição da reserva.
Foi uma experiência extremamente frustrante, marcada pela falta de respeito com o hóspede, pela divergência entre o anúncio e a realidade e pelas condições inadequadas de higiene. Não recomendo a hospedagem e espero que o Booking verifique o anúncio e as condições reais do imóvel para evitar que outros hóspedes passem pela mesma situação.
Higiene, espaço (reservei com 2 quartos e só tem um), ainda mandei print da reserva para o administrador provando a reserva para 2 quartos e ele simplesmente ignorou, disse q os demais estavam lotados. Viajo cerca de 5 a 6 vezes por ano e sempre pela AIRBNB, nunca tive problema algum entre o reservado, conversado e prometido, maaaas.....
Parking is not specified as an available amenity at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga. Enjoy the water!
Is Apto Completo- 1 Suíte, Varanda, Piscina e Vaga pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Marechal Deodoro
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Beach access
Family friendly
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga. Enjoy the water!
Is Apto Completo- 1 Suíte, Varanda, Piscina e Vaga pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apto Completo- 1 Suíte, Varanda, Piscina e Vaga?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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Free WiFi/internet · Air conditioning · Beach access
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