Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800
$$$$
House in Osceola County, FL
13 guests · 5 bedrooms · 5 baths
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
10 / 10
Love this house but major problems with host
Though we had issues with the management of this property, I cannot fault the actual house as it was amazing. It was a big part of why I enjoyed our holiday so much. When we first walked in, we were so excited to find everything looked exactly like the photos - clean, modern and spacious. The bedrooms are large and each have a bathroom and storage space for luggage and clothing. The beds were big and really comfy pillows/mattresses with lovely matching designs. The shower pressure was a little weak but that's just a minor thing. Towels are provided for each bathroom.
The kitchen has everything you need and plenty of everything. They provide a couple of dishwasher tablets/ small washing up liquid/sponge/2 tea towels which was plenty for us on a 2 week stay, though we mostly ate out. There is a laundry room to the side with washing machine, tumble dryer, ironing board and iron - all amazing to have if you pack light and want to reuse stuff. There is a Hoover, brush, mop etc in the laudry room too.
The sofa is really comfy and was big enough for all of us to watch a movie but there were only 4 of us. The sound isn't that great on the TV - I assume because the ceilings are so high - but we put on subtitles and managed. Some sound bars would probably help. The TV upstairs was better and we sometimes used that area, again the sofa was comfy.
The outside area was lovely but unfortunately, the pool was too cold for us to use. We would have loved to have spent some days at the house and pool but didn't have the opportunity as management didn't turn it on even though we had paid.
Nice, quiet neighbourhood and pretty easy to get to Disney in 10/15mins. Universal was about 40mins. Just outside the resort you have a bunch of restaurants - Olive Garden, Ford's Garage, Chipolte, Chick Fil A etc and Aldi is only a 5min drive. If you want to walk Olive Garden it takes about 20mins from the house.
Wonder Home Vacations were uncontactable during our stay. We contacted them the first morning to ask a couple of questions about the property and why our pool heating wasn't on and had a response late afternoon to say pool was broken and a technician was coming the next day before 2pm. We waited in the next day for the technician as we were really keen to get the pool sorted, but by 1pm nobody had arrived and we had to go out. Contacted WHV by message later that day and was told 'these things take time ok' and that was the last correspondence we had. We tried calling, WhatsApp, text, message app, email - no response to anything. We then contacted Booking.com who we had booked through and they also couldn't get through to them. It was really disappointing as we had specifically booked a villa because we wanted a pool. Even if it was broken, we would have understood if they had called us and said 'Sorry, we aren't going to be able to fix it before you leave', that would have been fine, but instead they just stonewalled us. I don't believe that anything was broken and that they were trying to fix it, as we usually were at the house until early afternoon and didn't see anybody for the entire 2 weeks. I would usually put some items out to dry and everything always looked untouched.
Upon returning home I had to chase WHV to request the $600 refund for pool heating. It came through this week less a $50 'processing fee'. Basically, they have taken a processing fee for something that they didn't process and they are now refusing to return it. I have been back and forth with messages and my only option is to do a chargeback via the credit company. We paid them $600 in good faith for a service, they didn't provide the service, they didn't communicate with us when we begged them for the service and now they want to keep part of the payment.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800. Enjoy the water!
Is Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800
0
(0 Ratings)
"Though we had issues with the management of this property, I cannot fault the actual house as it was amazing. It was a big part of why I enjoyed our holiday so much. When we first walked in, we were s..."
Verified guest
Don't miss out! Price and availability may change
House in Osceola County, FL
13 guests · 5 bedrooms · 5 baths
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Garden
Family friendly
Safe
Fire alarm
Cleaning products
Map of Osceola County, FL
$$$$
0
(0 Ratings)
"Though we had issues with the management of this property, I cannot fault the actual house as it was amazing. It was a big part of why I enjoyed our holiday so much. When we first walked in, we were s..."
Verified guest
Don't miss out! Price and availability may change
$$$$
House in Osceola County, FL
13 guests · 5 bedrooms · 5 baths
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Osceola County, FL
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Garden
Family friendly
Safe
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800. Enjoy the water!
Is Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Brand New 5BR 5BA Villa w Pool Spa & Game Room 7800?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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