Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
(REFUND NEEDED)
I am writing to formally complain about the unacceptable condition of the apartment we stayed in last night in Surfers Paradise, for which we paid $380 for one night.
Unfortunately, the condition of the apartment fell significantly below the standard of cleanliness, hygiene and presentation that a paying guest should reasonably expect. The issues we encountered were not minor cleaning oversights but serious sanitary concerns that made our stay extremely disappointing.
Upon arrival, we discovered the following issues:
- Blood stains on the toilet seat.
- Stains on the bed sheets and pillowcases.
- A used condom left among the bed sheets.
- Cigarette ash on the floor and on the bed.
- Leftover food in the refrigerator.
- Rotten butter chicken and other old food left in the rubbish bins.
- A strong smell of cannabis throughout the apartment.
- A strong and unpleasant cigarette smell.
The presence of blood stains, a used condom and visibly soiled bedding raises serious concerns about the hygiene of the accommodation and whether appropriate cleaning and sanitation procedures had been carried out between guests. The leftover and rotten food, cigarette ash and persistent smoke odours further demonstrate that the apartment had not been adequately cleaned and prepared for our arrival.
In addition to these hygiene concerns, we experienced a significant issue with access to the apartment. A person had apparently taken our key before our check-in, resulting in a delay. We subsequently discovered that this person had left their wallet and other personal belongings inside the apartment. Once we realised what had occurred, I had to gather their belongings, place them in a bag and hand them to the person who brought our key to us.
This situation caused unnecessary inconvenience and raised concerns regarding the management and security of the property.
10 / 10
Great view and location. Instructions given were clear and easy to follow
Neat and tidy, everything we needed was there in the room
Neat and tidy, everything we needed was there in the room
10 / 10Outstanding·Aug 2026
Great location. Lovely views. Comfortable bed
Nothing
8 / 10Excellent·Aug 2026
Lovely apartment. Great location
The process of collecting keys
10 / 10Outstanding·Jul 2026
It’s in a lovely secure spot close to the beach and all facilities. Big comfortable bed. Microwave, fridge hot plates and coffee making facilities Balcony with nice view
Parking is not specified as an available amenity at City View Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at City View Apartment. Enjoy the water!
Is City View Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at City View Apartment?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, pool, non-smoking, and gym.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this apartment rental
Prime City Location
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Accessible by lift
Contactless check-in/out
Map of Surfers Paradise
Ratings and reviews
7.1 / 10
Good(13 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Neat and tidy, everything we needed was there in the room
10 / 10Outstanding·Aug 2026
Great location. Lovely views. Comfortable bed
Nothing
8 / 10Excellent·Aug 2026
Lovely apartment. Great location
The process of collecting keys
10 / 10Outstanding·Jul 2026
It’s in a lovely secure spot close to the beach and all facilities. Big comfortable bed. Microwave, fridge hot plates and coffee making facilities Balcony with nice view
No parking
$$$$
7.1Good
(13 Ratings)
"Neat and tidy, everything we needed was there in the room"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Surfers Paradise
About this apartment rental
Prime City Location
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Accessible by lift
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at City View Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at City View Apartment. Enjoy the water!
Is City View Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at City View Apartment?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, pool, non-smoking, and gym.
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