Apartment in Centro
5 guests · 2 bedrooms · 3 baths
Reasons to book
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Accessible by lift and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Accessible by lift
Cleaning products
Map of Centro
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
The property was amazing; centrally located, really clean and one of the most spacious apartments one can find in Madrid. Beds were super comfy and the fact that it has not one, nor two, but three bathrooms was the cherry on top. It also had a spacious elevator and a washing machine. I am staying here again for sure!
It is a real shame that the experience of staying in such a beautiful apartment was overshadowed from the very beginning by service that I can only describe as offensive.
I encountered difficulties accessing the property—though that is a separate issue, and one that would have been relatively insignificant, were it not for the real underlying problem here. Instead of receiving assistance, I was met with derogatory remarks regarding my alleged lack of attention and failure to follow instructions. I was scolded to such an extent that I had to ask the representative to be patient, reminding her that I was a paying customer. Her response was: "You aren't paying me; I am paid by Booking." I could go into further detail regarding the poor treatment I received and the technical system failures—which she appeared to be unfamiliar with—but this alone should suffice to explain why an experience that ought to have been entirely positive began in such an unsatisfactory manner.
This is the first time I have ever file a complaint. I choose the properties carefully and always end up leaving a score of 10 out of 10.
I am writing this because I believe the property owners and the Booking.com team should be made aware of how this individual treats guests. Her name is Yadira.
I leave this matter in your hands and hope for a constructive outcome—one that might help this individual understand that everyone deserves to be treated well, especially travelers, who are many times physically tired and not always in their sharpest conditions. If not out of common courtesy or personal principles, then at the very least as a matter of professional ethics and the fundamental requirements of a role in customer service within the hospitality industry.
Thank you very much for your time.
P.S. the cleaning lady (Rosa) in the other hand, couldn’t have been more attentive and sweet. :)
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3.7
(5 Ratings)
"The property was amazing; centrally located, really clean and one of the most spacious apartments one can find in Madrid. Beds were super comfy and the fact that it has not one, nor two, but three bat..."
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