Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
4 / 10
Deludente
Non amo lasciare recensioni e, infatti, raramente lo faccio. In questo caso, però, ritengo opportuno suggerirvi di rivedere il vostro sistema di accoglienza e, soprattutto, le modalità con cui gestite la caparra.
Vi suggerisco inoltre di approfondire con maggiore attenzione la normativa che disciplina le locazioni turistiche, così da distinguere con chiarezza ciò che è legittimamente consentito richiedere al cliente da ciò che, invece, non lo è.
La professionalità non si misura soltanto nella qualità della struttura, ma anche nella correttezza dei rapporti con gli ospiti e nella conoscenza delle norme che regolano l’attività esercitata.
In questo caso, credo sia utile raccontare la mia esperienza e suggerire alla proprietà di rivedere alcuni aspetti della gestione dell'alloggio.
Il primo problema è l'assenza pressoché totale di un contatto diretto: ogni comunicazione avviene esclusivamente tramite chat. Anche l'accesso all'appartamento mi è risultato poco pratico, essendo legato a un'applicazione attraverso la quale vengono gestiti sia il riconoscimento dell'ospite al check-in sia il deposito/caparra. Personalmente ho trovato il sistema macchinoso e poco accogliente.
All'interno dell'appartamento, inoltre, non ho trovato prodotti basilari per la doccia né sapone per le mani. Alla mia richiesta di spiegazioni mi è stato risposto che “la legge non lo consente”.
Su questo punto suggerirei alla proprietà di approfondire meglio la normativa sulle locazioni brevi. L'art. 4 del D.L. 50/2017 prevede espressamente che una locazione breve possa comprendere anche la fornitura della biancheria e la pulizia dei locali; la stessa Agenzia delle Entrate, con la circolare 24/E del 2017, chiarisce inoltre che possono essere forniti altri servizi strettamente connessi all'utilizzo dell'immobile, come utenze, Wi-Fi e aria condizionata. Ben diverso è il caso di servizi tipicamente ricettivi, come colazione, somministrazione di pasti, guide o altri servizi organizzati.
Non sostengo quindi che la legge imponga la fornitura di prodotti da bagno, ma giustificarne semplicemente l'assenza affermando che “la legge non lo consente” mi sembra quantomeno una spiegazione poco corretta.
Infine, l'appartamento si trova in una palazzina nella quale, durante il mio soggiorno, gli occupanti degli appartamenti vicini sono stati particolarmente rumorosi. Il rumore si è protratto al punto da rendere difficile riposare e, personalmente, ho dormito male.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Suite Apartment Terme - Moderno & Free Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Suite Apartment Terme - Moderno & Free Parking pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Suite Apartment Terme - Moderno & Free Parking?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Veneto
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Smoking allowed
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Suite Apartment Terme - Moderno & Free Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Suite Apartment Terme - Moderno & Free Parking pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Suite Apartment Terme - Moderno & Free Parking?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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