Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Avoid. It looks like scam
Nothing. Had to cancel the reservation
1 / 10
It was a scam. No one to help you, no concierge, dodgy, and dirty. The locks
Nothing
I am writing to submit a formal complaint regarding my recent stay at Bluebell Apartments in Wembley, booked through Booking.com. The experience was deeply unsatisfactory and fell far below the basic standards expected of any accommodation listed on your platform.
Our check‑in was scheduled for 3pm, and we arrived on time. However, there was no staff present, no clear check‑in point, and no instructions provided. After searching for assistance, we located the concierge, who advised us to wait approximately ten minutes. Instead, he ended his shift shortly afterwards and left without completing our check‑in or ensuring that another staff member would assist us. As a result, we waited for over an hour before another concierge arrived, and we were finally given access to the apartment around an hour and a half past the advertised check‑in time.
Upon entering the apartment, we found it dirty and untidy. Additionally, we were not provided with a room key or a building fob. We were informed that the locks needed to be changed before we could properly access the building, and even once a key was issued, we were told that no fob was available. Staff advised that if we wished to re‑enter the building, we would need to return by 10pm.
This was entirely unreasonable. We had travelled from Bristol to London for a concert and were celebrating a friend’s birthday. Being required to return by 10pm would have forced us to leave the event early simply to ensure access to accommodation we had already paid for.
The disorganisation also resulted in us waiting outside in the sun for over an hour, during which time the birthday cake we had brought melted. We were left running late for the concert, and our plans for the evening were significantly disrupted.
10 / 10
Wonderful stay and my guests were very happy
It was very spacious and comfortable. It had everything we needed and the host was always on call and very helpful.
A bit more security meaning I was not able to put the chain on the door for added safety
6 / 10
Great location, bad check in management
The location was absolutely perfect! And the flat easily slept 8 of us. It was very nice, modern and comfortable. The balcony was a nice extra to be able to sit out at night.
Unfortunately the check in was really difficult. After waiting an extra 40 mins to actually get someone to check us in, they gave us the wrong apartment.. we were then told the correct apartment was being cleaned and wouldn't be ready for another 30 minutes which we didn't have time to wait for.. luckily two of our guests volunteered to wait to move everyone's bags over to the correct apartment. As we were time restricted it was really stressful but we eventually got the correct apartment keys 1.5 hours after check in time. I would stay again if they got the check in procedure better organised..
It was very spacious and comfortable. It had everything we needed and the host was always on call and very helpful.
A bit more security meaning I was not able to put the chain on the door for added safety
10 / 10Outstanding·Jul 2026
We had a great stay and would definitely recommend this accommodation. The location is excellent it’s within walking distance of Wembley Stadium, the London Designer Outlet, and public transport, making it very convenient for getting around.
The property was clean, spacious, and had plenty of room for our group to relax comfortably. It also offered great value for money, especially considering the location and the amount of space available. The staff were also very helpful throughout our stay and communicated promptly, making the check in and overall experience smooth and hassle free.
Overall, it was a fantastic place to stay.
The only minor downside is that it’s a little further from Central London, so it may take a bit longer to travel if that’s where you plan to spend most of your time. However, the accommodation is conveniently located close to both the train and Underground stations, making it easy to get into Central London. The property doesn’t have its own parking, but there are nearby public car parks available, so finding a place to park was straightforward.
6 / 10Average·Jul 2026
The location was absolutely perfect! And the flat easily slept 8 of us. It was very nice, modern and comfortable. The balcony was a nice extra to be able to sit out at night.
Unfortunately the check in was really difficult. After waiting an extra 40 mins to actually get someone to check us in, they gave us the wrong apartment.. we were then told the correct apartment was being cleaned and wouldn't be ready for another 30 minutes which we didn't have time to wait for.. luckily two of our guests volunteered to wait to move everyone's bags over to the correct apartment. As we were time restricted it was really stressful but we eventually got the correct apartment keys 1.5 hours after check in time. I would stay again if they got the check in procedure better organised..
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Wembley 3 Bed Stadium Views Pool Table Sleeps 10. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wembley 3 Bed Stadium Views Pool Table Sleeps 10 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wembley 3 Bed Stadium Views Pool Table Sleeps 10?
We found 11 amenities for this rental. This includes free wifi/internet, non-smoking, heating, balcony/terrace, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Smoking allowed
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Map of Wembley
Ratings and reviews
6.5 / 10
Average(14 Ratings)
100% verified reviews
10 / 10Outstanding·Jul 2026
It was very spacious and comfortable. It had everything we needed and the host was always on call and very helpful.
A bit more security meaning I was not able to put the chain on the door for added safety
10 / 10Outstanding·Jul 2026
We had a great stay and would definitely recommend this accommodation. The location is excellent it’s within walking distance of Wembley Stadium, the London Designer Outlet, and public transport, making it very convenient for getting around.
The property was clean, spacious, and had plenty of room for our group to relax comfortably. It also offered great value for money, especially considering the location and the amount of space available. The staff were also very helpful throughout our stay and communicated promptly, making the check in and overall experience smooth and hassle free.
Overall, it was a fantastic place to stay.
The only minor downside is that it’s a little further from Central London, so it may take a bit longer to travel if that’s where you plan to spend most of your time. However, the accommodation is conveniently located close to both the train and Underground stations, making it easy to get into Central London. The property doesn’t have its own parking, but there are nearby public car parks available, so finding a place to park was straightforward.
6 / 10Average·Jul 2026
The location was absolutely perfect! And the flat easily slept 8 of us. It was very nice, modern and comfortable. The balcony was a nice extra to be able to sit out at night.
Unfortunately the check in was really difficult. After waiting an extra 40 mins to actually get someone to check us in, they gave us the wrong apartment.. we were then told the correct apartment was being cleaned and wouldn't be ready for another 30 minutes which we didn't have time to wait for.. luckily two of our guests volunteered to wait to move everyone's bags over to the correct apartment. As we were time restricted it was really stressful but we eventually got the correct apartment keys 1.5 hours after check in time. I would stay again if they got the check in procedure better organised..
$$$$
6.5Average
(14 Ratings)
"It was very spacious and comfortable. It had everything we needed and the host was always on call and very helpful."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Wembley
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Smoking allowed
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Wembley 3 Bed Stadium Views Pool Table Sleeps 10. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wembley 3 Bed Stadium Views Pool Table Sleeps 10 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wembley 3 Bed Stadium Views Pool Table Sleeps 10?
We found 11 amenities for this rental. This includes free wifi/internet, non-smoking, heating, balcony/terrace, and wifi/internet.
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