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1 / 10
Não me hospedei e estão me cobrando
Nada
Assunto: Reclamação formal e solicitação de providências – Reserva de 19 a 22/03
Prezados,
Venho por meio desta formalizar uma reclamação referente à reserva realizada para o período de 19 a 22 de março.
Ao chegar na acomodação, constatamos que o imóvel não apresenta condições mínimas de habitabilidade, estando totalmente em desacordo com o que foi anunciado na plataforma.
Identificamos diversos problemas graves, dentre eles:
• Ambiente extremamente sujo, com presença de pelos de animais por todo o local
• Odor de mofo e sinais visíveis de umidade
• Fiação exposta/descapada, oferecendo risco à segurança
• Móveis em estado precário, incluindo guarda-roupa desmontando e madeira com sinais de cupim
• Divergência na descrição do imóvel: foi anunciado como acomodação com estrutura adequada, porém trata-se de um sótão improvisado, com uma cama e um colchão no chão, totalmente incompatível com o anunciado
Além disso, ressalto que possuo alergia a gatos e cachorros, e a presença de pelos no ambiente torna a permanência ainda mais inviável, agravando problemas de saúde como rinite.
Diante de todas essas condições, informo que é impossível permanecer no local, pois o ambiente representa risco à saúde e segurança.
Registramos fotos e evidências de todas as irregularidades encontradas.
Dessa forma, solicito com urgência:
1. Cancelamento da reserva sem qualquer custo
2. Reembolso integral dos valores pagos
3. Providências cabíveis em relação ao anfitrião, considerando que o imóvel está em desacordo com os padrões mínimos exigidos pela plataforma
Aguardo retorno o mais breve possível para resolução do caso.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apto confortável portaria 24h motoGP. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apto confortável portaria 24h motoGP. Enjoy the water!
Is Apto confortável portaria 24h motoGP pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apto confortável portaria 24h motoGP?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Goiania
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Sauna
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apto confortável portaria 24h motoGP. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Apto confortável portaria 24h motoGP. Enjoy the water!
Is Apto confortável portaria 24h motoGP pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apto confortável portaria 24h motoGP?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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