Dog-friendly bay-view home with central AC - snowbirds welcome
6 / 10
Average(3 Ratings)
$$$$
House in Orange Beach, AL
6 guests · 3 bedrooms · 2 baths
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Horrible. The Avari Team cancelled our reservation after we were scheduled to check.
Happy birthday to me. After some health challenges, my wife and I chose to prioritize relaxation. We are both big fans of the beach. We decided that we would take a quick trip to Orange Beach, Alabama to celebrate my 66th birthday. I found the perfect place for us and our dog through Booking.com for a property owned by The Avari Team. Our reservation was confirmed and we received an email from The Avari Team providing us with additional information about the property. The total amount for our reservation ($573.11) was paid in full.
We arrived at the property about 20 minutes before the stated check-in time on March 7th, which was the first day of our 3 day planned trip. We received an email from The Avari Team about 3:16 p.m. that date giving us the final instructions as to how to access the property. Those final instructions failed to include the access code for the lock box containing the key. Those instructions contained the following statement verbatim: If anything doesnt work as expected, dont stress—our team is ready to help and can be reached right away through your booking app or over the phone at (844) 662-1040.
Of course, we immediately called the contact number provided as well as a toll free number for The Avari Team. We also tried to contact them by email. Both phone numbers led us to the same recorded message. We tried to contact them many times. We stayed on hold for more than an hour while being subjected to some truly awful ‘hold’ music. We never did make contact with The Avari Team by phone.
About 2 hours later, and while getting truly desperate, we were able to contact Booking.com by phone and talk to a live customer service person, Amr S. Amr was very concerned about our situation and did everything he could to assist us. Amr was able to contact The Avari Team by email. Within about 30 minutes, we received an email purporting to provide us with the lock box code. We drove back to the property and began trying to access the l
We drove back to the property and began trying to access the lock box with the provided code.
At 7:10 p.m., while we were at the property trying the code provided, we received an email that The Avari Team cancelled our reservation. Once again, Amr did what he could to assist us. At about 8:00 p.m. we realized that we had to find a place to stay. March 7th was the first day of Spring Break for several universities and other schools. Therefore, Orange Beach and the Gulf Shores area were quite crowded, making our options to find a place for the night very limited. We finally booked a room at the Gulf Shores Hampton Inn through Booking.com for 2 nights. By the time we made it to our room at the Hampton Inn, 5 hours after our original check-in time, we were exhausted, stressed, and very frustrated.
We booked the original house for 3 nights due to its location near water, it had multiple bedrooms, a kitchen (we always enjoy cooking our own seafood when we are at the beach) and it did not charge extra for our dog.
Due to the complete failure of The Avari Team, we ended up spending 2 nights at a hotel which was not near the water. Of course, there was no way for us to cook the meals we had planned. We paid $378.16 plus a $75.00 pet fee to stay at the Hampton. Our stay at the Hampton was quite satisfactory, but not what we had planned for our vacation.
We have no problem with Booking.com. I intend to give Amr an outstanding rating for his service if possible. On the other hand, The Avari Team provided no assistance. I intend to give The Avari Team the worst possible rating if I can actually find their site to do so.
Thank you, The Avari Team, for a miserable birthday getaway! I assume that we will be getting a full refund on cancelled reservation from Booking.com, but that is little consolation for what we experienced.
Parking is not specified as an available amenity at Dog-friendly bay-view home with central AC - snowbirds welcome. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Dog-friendly bay-view home with central AC - snowbirds welcome pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Dog-friendly bay-view home with central AC - snowbirds welcome?
We found 6 amenities for this rental. This includes air conditioning, non-smoking, pets allowed, wifi/internet, and beach access.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Orange Beach, AL
About this house rental
Spacious Accommodations
Amenities
Air conditioning
Non-smoking
Pets allowed
WiFi/Internet
Beach access
Fire alarm
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Dog-friendly bay-view home with central AC - snowbirds welcome. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Dog-friendly bay-view home with central AC - snowbirds welcome pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Dog-friendly bay-view home with central AC - snowbirds welcome?
We found 6 amenities for this rental. This includes air conditioning, non-smoking, pets allowed, wifi/internet, and beach access.
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