Charming 3 Bedroom Home in Jesmond - Pass the Keys
3 / 10
(1 Rating)
$$$$
House in Newcastle upon Tyne
5 guests · 3 bedrooms · 1 bath
Reasons to book
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Garden and more
Location
Reviews
3 / 10
Sadly, we didn't have a good time in this lovely old house
Great location, lovely old Victorian house.
A lot of things didn't work including the cooker ignition and the microwave, and several of the dining chairs were broken. The house was also very full of the owners' belongings, even personal belongings like reading glasses, making us feel more like intruders than guests. Some of those belongings were unsafe for children and left in easily accessible places. It also smelled musty and was hard to air out because the front windows are sealed shut. However, the worst was that me, my husband and our child were bitten by what we were told by the local pharmacist were either fleas or bed bugs. I couldn't find signs of bed bugs so they were likely fleas.
It was impossible to get any help with the problems with the house for almost a week because the (what I eventually realised was AI) email system used by PassTheKeys kept fobbing us off even when we repeatedly asked for a call back. Being apologised to over and over by not even a human being and told my concerns were being addressed when they obviously weren't was awful. We had to try and deal with everything ourselves and it turned what was supposed to be a relaxing family holiday into a horrible, stressful experience.
My advice with PassTheKeys is to not bother with their in-app messenger or email and to just phone them up. You will get a call centre in the Philippines but at least they are real humans in there and they will get the local property manager to call you if you ask for it. When we finally spoke to the manager, Richard, he was very helpful. He said the family who own the house hadn't rented it out much before and promised they would address the issues we'd found. Some of the things, e.g. the cooker, were fixed before we left the house. We were also given a discount.
However, even so, I won't ever book with PassTheKeys again.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Charming 3 Bedroom Home in Jesmond - Pass the Keys. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Charming 3 Bedroom Home in Jesmond - Pass the Keys pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming 3 Bedroom Home in Jesmond - Pass the Keys?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and garden.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Garden and more
Map of Newcastle upon Tyne
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Garden
Contactless check-in/out
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Charming 3 Bedroom Home in Jesmond - Pass the Keys. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Charming 3 Bedroom Home in Jesmond - Pass the Keys pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming 3 Bedroom Home in Jesmond - Pass the Keys?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and garden.
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