Vertical Blue Bi-Level Sanctuary with Pacific Vistas
7.2 / 10
Good(4 Ratings)
$$$$
Apartment in Santa Monica, CA
6 guests · 2 bedrooms · 2 baths
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Overpriced and far more worn than the photos suggest, with serious cleanliness issues and poor handl
Although this apartment and its location have the potential to offer a good stay, the way issues are handled by the host completely undermines that. When several basic promises are not met, yet the host refuses to offer even a partial refund and eventually stops responding, it is difficult to rate the experience positively.
Due to several negative reviews on Airbnb, where this apartment is also listed, I contacted the host beforehand as I was concerned about its condition and cleanliness. I was assured that everything was fine and previous issues had been addressed. Unfortunately, many of those concerns proved valid.
* I was charged for parking, despite previously being told it was included. When I raised this, I was simply told the previous message was incorrect.
* The phone number provided for our main contact was wrong. I had to contact the property through Booking.com to get the correct details.
* THE APARTMENT HAD NOT BEEN CLEANED UPON OUR ARRIVAL! The host admitted they had forgotten. The toilet was broken and the fridge was dirty, moldy and still contained food from previous guests.
* The apartment was far more worn than the photos suggest: an outdated bathroom, damaged kitchen cabinets, peeling floors and bedroom curtains that did not block daylight.
The contact person initially responded quickly and sent a cleaning team, but we could not use the apartment until more than three hours after check-in, travelling with two young children. Even afterwards, the fridge remained dirty and moldy and the toilet was only repaired later.
Considering these issues and the fact that we paid around $6,000 for one week (!!), we requested reasonable partial compensation. We were repeatedly told this would be reviewed, but no refund was offered. The property claimed the issues had been resolved and stopped responding altogether: even to simple questions about a clothing rack. Booking.com told us they were unable to reach the property. To date, we have received no response regarding compensation from the host.
The apartment and location have potential, but at these rates this is unacceptable. The condition does not match the photos, maintenance is poor, and most importantly, the host takes little responsibility when things go wrong. I would not recommend booking this property at these rates.
10 / 10
Great stay, I plan on booking again.
Very easy to book and collect keys. Property was perfect for our stay.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Vertical Blue Bi-Level Sanctuary with Pacific Vistas. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Vertical Blue Bi-Level Sanctuary with Pacific Vistas. Enjoy the water!
Is Vertical Blue Bi-Level Sanctuary with Pacific Vistas pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Vertical Blue Bi-Level Sanctuary with Pacific Vistas?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Santa Monica, CA
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Laundry services
Electric Vehicle Charging Station
Beach front
Outdoor Cooking
Housekeeping available
Tennis court
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Vertical Blue Bi-Level Sanctuary with Pacific Vistas. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Vertical Blue Bi-Level Sanctuary with Pacific Vistas. Enjoy the water!
Is Vertical Blue Bi-Level Sanctuary with Pacific Vistas pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Vertical Blue Bi-Level Sanctuary with Pacific Vistas?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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