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Includes essentialsFree WiFi/internet, Accessible by lift and more
Location
Reviews
1 / 10
I had one of the worst travel experiences I’ve ever had because of this booking. I made a reservation through Booking.co
I am extremely disappointed with how my booking and complaint have been handled. I booked accommodation in Birmingham through Booking.com and what should have been a simple stay turned into a stressful and unacceptable experience that left me stranded.
Prior to the stay, the property required identification to be sent through WhatsApp. I complied with this request and provided my ID along with the IDs of the other guests exactly as instructed. Despite this, we were later told that we supposedly had not provided documentation and that there were concerns regarding the ages of the guests. This was completely inaccurate as all documentation had already been sent and verified beforehand.
Because of this mismanagement and lack of proper communication, we were effectively left without accommodation and stranded in Birmingham. Being left in a city away from home without a confirmed place to stay is not only stressful but also a serious safety concern. No guest should ever be put in that position after paying for accommodation through a major platform.
What is even more unacceptable is that despite explaining the situation and providing evidence, I still have not received a refund. It has now been a significant amount of time and the issue remains unresolved. Customers should not have to fight this hard to be refunded for a booking they were unable to use due to the property’s own failures and miscommunication.
Booking.com advertises itself as a reliable and trustworthy platform, but my experience has been the complete opposite. Instead of feeling supported as a customer, I have felt ignored and left to deal with the consequences of a situation that was not my fault.
At this point, I expect this matter to be taken seriously and resolved. I would strongly advise future travelers to be cautious and document everything when booking through this property to avoid going through the same stressful experience.
Yes, parking is listed as an amenity at Birmingham City Centre, Pool table, Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Birmingham City Centre, Pool table, Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Birmingham City Centre, Pool table, Apartment?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and accessible by lift.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Accessible by lift and more
Map of Birmingham
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Accessible by lift
Housekeeping available
Fire alarm
FAQs
Is parking included with this apartment?
Yes, parking is listed as an amenity at Birmingham City Centre, Pool table, Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Birmingham City Centre, Pool table, Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Birmingham City Centre, Pool table, Apartment?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and accessible by lift.
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