Courtyard By Marriott Sugar Mountain Banner Elk

Everything was great hope to stay again on my return to Banner Elk.

Great location! Brand new hotel.

There were several aspects of my stay that I truly enjoyed. The building is brand new, clean, and features a lovely modern look. The room was spacious and comfortable, and I particularly appreciated the thick towels, the comfortable bed, and the lighting and vent fan in the bathroom. I also liked the storage bench that slides under the table. Mountain View I had several concerns: - Room Features: The light over the desk was insufficient, and there was not enough light near the closet. The closet itself was very narrow, making it difficult to get my garment bag in and out. additional hang pegs for hanging clothes would have been helpful. - Lighting and Layout: The lamp on the table did not illuminate the work surface well and instead shone directly into my eyes while I was sitting in bed. I also found the walk from the elevator to my room to be quite long, at approximately 100 yards. - Accessibility: I was very disappointed with the handicap parking accessibility. There is no parking at the front of the building near the automatic door. The side entrances requires navigating uncovered walkways, stairs or heavy manual doors. The back handicap parking requires traveling halfway around the building to the entrance or reaching over a fence at the pool, which caused me to get wet when it rained. and opening a heavy, locked, manual door - Amenities: I was disappointed that at 6:45 am the only coffee available cost almosst $5 and only food was microwaveable frozen food.

I booked this hotel for my mother and she said the following: Please give them a good review. I give this hotel an absolute A++. It was the newest & cleanest hotel I’ve ever stayed at in my life. I felt very safe the whole time which meant a lot. When my housekeeper found out I was there because my son was in hospital…she took time to talk to me & give me encouragement plus she left me a sweet handwritten note. In today’s rushed impersonal world…it meant a lot that she cared enough to do this.