Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
The condition of the property is simply disgusting and falls far below any acceptable standard.
There was nothing I liked
I am formally lodging a complaint regarding the property, which was grossly misrepresented and is entirely unfit for use as a B&B.
Upon arrival, I found the premises to be in an unacceptable and unhygienic condition. The property had a persistent foul smell, broken window blinds, and extremely dirty towels, which I could not use under any circumstances. There was also insufficient toilet paper provided. Multiple fixtures and elements within the property are broken, clearly indicating a lack of basic maintenance and disregard for guest safety and comfort.
To further emphasise the severity of the situation, I was unable to sleep comfortably due to the unhygienic condition of the bedding. The sheets were clearly not clean, to the extent that I could not bring myself to use them. I was forced to use a decorative fleece blanket from the bed just to get through the night. This is completely unacceptable and raises serious concerns about hygiene standards and guest safety.
Most concerning is that the property failed to meet minimum standards of habitability. This constitutes a clear breach of consumer protection laws and platform policies, including but not limited to misrepresentation and failure to provide services as advertised.
The situation was further aggravated by the host’s complete lack of responsiveness. After briefly leaving the property, I was unable to regain access because security could not reach the host. I personally attempted to contact the host via phone, but my calls were ignored and never returned. This left me stranded and compromised my safety.
Additionally, the property offers no reasonable level of privacy. The kitchen window is uncovered and directly faces neighbouring flats, which is unacceptable for any guest accommodation. Based on the above, I consider this booking to have been fundamentally defective and not delivered as agreed.
am therefore demanding: A full refund of the booking amount and Immediate review and investigation.
1 / 10
Fake
It was not what is on the picture all fake
Fake pictures
1 / 10
Dishonesty
Dishonesty
Everything
1 / 10
Não recomendo, nem um bocado
O anfitrião reservou a casa para outras pessoas e tivemos que pagar uma guest house para dormirmos, nos deixou na mão
Parking is not specified as an available amenity at Home Away By Waterfall. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Home Away By Waterfall. Enjoy the water!
Is Home Away By Waterfall pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Home Away By Waterfall?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Sandton
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Home Away By Waterfall. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Home Away By Waterfall. Enjoy the water!
Is Home Away By Waterfall pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Home Away By Waterfall?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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