Zedwell Underground Hotel Park Lane

Excellent location

The hallway leading to the bedrooms was a poor standard, towels left in the corridors & old bicycle was left there, you realised you were on a cheap hotel. In the room there was no hanging space, 3 or 4 wall hooks would have made a huge difference, ended up hanging clothes in the time shower room. Bed was very comfortable, shower room clean and modern.

Great location near Hyde park and May Fair/South Kensington. Can independently check in without support

Corridors had a weird smell

It was exactly as pictured, felt very modern and clean. Small space but it's what you expect we were quite happy. We'd booked as we were seeing a gig at Hyde park so it was perfect as literally a 5 min walk away. Would recommend for 1 night if you need to be central

Location is good The staff for evening and night was friendly.

I made my reservation in August. During the week before my scheduled check-in, I received a WhatsApp message offering online check-in. I chose not to do it because, honestly, I don’t trust the process. On the day of check-in, while I was already on my way to the hotel, I received a message saying there had been a problem at the hotel and that my reservation was being transferred to another hotel in the same chain, even though I had already paid in full. I was absolutely stunned! I replied that I did not agree to this, and they immediately responded that it was fine and that I could still go to the original hotel. When I arrived, the receptionist was there and was very helpful. She assisted me with the self-check-in process, as this is the only way to check in at this property. When I entered the room, I was in for a shock. Even though I had seen the photos and room details on Booking.com, I had not imagined the room would be so tiny. There was no space for suitcases or bags, so everything had to be left on the floor. Whenever my husband needed to get out of bed, I had to move into the bathroom to make room for him. The bathroom itself was fine, and the shower was good, with hot water and a consistent temperature. However, you have to be careful when using the sink to brush your teeth, otherwise water ends up on the floor. There are no signs or options to request that housekeeping skip your room. Staff enter whether you want them to or not. On the first day, housekeeping came in and took away the towels but did not replace all of them, so I had to go to reception to ask for the missing ones. They swept the floor but did not empty the rubbish bin. The room has poor sound insulation. Whenever someone in another room uses the bathroom, you can hear the plumbing. This place is absolutely unsuitable for a long stay. By the third night, I was already fed up with how cramped the room was.