Residence degli Ulivi - Comfort and Relaxation in Sirmione
7.6 / 10
Good(7 Ratings)
$$$$
Apartment in Sirmione
5 guests · 2 bedrooms · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Nie wieder.
Unser Aufenthalt war leider eine große Enttäuschung. Bereits während unseres Aufenthalts gab es mehrere erhebliche Mängel, die wir sofort gemeldet haben. Anstatt eine Lösung zu finden, fühlten wir uns mit unseren Beschwerden allein gelassen.
Besonders schockierend war für uns, dass aus unserer Sicht Gegenstände in Richtung unserer Hunde geworfen wurden. Das hat uns und unsere Hunde sehr belastet und ist für uns absolut inakzeptabel.
Außerdem wurde der Pool während unseres Aufenthalts einfach abgeschlossen, sodass wir ihn nicht mehr nutzen konnten. Gerade weil der Pool ein wesentlicher Grund für unsere Buchung war, war das für uns eine erhebliche Einschränkung unseres Urlaubs.
Nach unserem Aufenthalt wurden uns Vorwürfe gemacht, unter anderem wegen angeblicher Hundehaare im Abfluss und am Pool. Diese Behauptungen weisen wir ausdrücklich zurück. Der Abfluss war nach unserer Wahrnehmung bereits bei unserer Ankunft verstopft bzw. funktionierte schon vor unserer Nutzung nicht ordnungsgemäß. Trotzdem wurde versucht, die Verantwortung dafür uns zuzuschieben.
Besonders enttäuschend war auch der Umgang mit unseren Reklamationen. Anstatt die gemeldeten Mängel ernst zu nehmen und gemeinsam eine Lösung zu finden, wurden unsere Beschwerden als unbegründet dargestellt. Am Ende wurde uns sogar mitgeteilt, dass auf weitere Nachrichten nicht mehr geantwortet werde und wir uns ausschließlich an Booking.com wenden sollen.
Insgesamt hatten wir einen völlig anderen Urlaub erwartet. Der Umgang mit Gästen und berechtigter Kritik war aus unserer Sicht äußerst unprofessionell. Aufgrund unserer Erfahrungen können wir diese Unterkunft leider nicht weiterempfehlen und werden dort definitiv nicht wieder buchen.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Residence degli Ulivi - Comfort and Relaxation in Sirmione. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Residence degli Ulivi - Comfort and Relaxation in Sirmione. Enjoy the water!
Is Residence degli Ulivi - Comfort and Relaxation in Sirmione pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Residence degli Ulivi - Comfort and Relaxation in Sirmione?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Sirmione
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Key access
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Residence degli Ulivi - Comfort and Relaxation in Sirmione. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Residence degli Ulivi - Comfort and Relaxation in Sirmione. Enjoy the water!
Is Residence degli Ulivi - Comfort and Relaxation in Sirmione pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Residence degli Ulivi - Comfort and Relaxation in Sirmione?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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