Lisbon Chiado Hotel & Spa

El personal muy amable y preocupado de nuestra comodidad. La ubicacion es perfecta, carca de todo

Practicamente nos gusto todo

Convenient location

Breakfast

Reception upon arrival was excellent. Lots of helpful information and huge effort to get us into our room early.

The hotel itself is beautiful, with charming boutique-style architecture and very attractive rooms. The renovation has been carried out successfully, using high-quality materials and furnishings, and the rooms are particularly well designed. A special mention and my thanks go to the housekeeping team, as the rooms were impeccably maintained throughout my stay.

However, I found the breakfast buffet offering rather limited for a five-star property. Unfortunately, the level of service did not meet the standards one would expect from such an establishment. There seemed to be a lack of experience and/or training among some team members, which significantly affected my overall guest experience. This was noticeable throughout my stay, from check-in to room service, and even when requesting a taxi reservation, which I ultimately had to arrange myself. The same happened with my breakfast box for an early departure. Despite several explanations, my request was not properly understood, and I eventually had to go to the supermarket myself to buy what I needed the previous evening. In hindsight, it was a good decision, as the breakfast box delivered did not match what had been requested. I was unable to experience the spa facilities as they were fully booked, so I cannot comment on that aspect of the hotel. It is a real pity because the property itself has great potential and deserves a service level that matches the quality of its beautiful setting.