Elysia Hotel

Normalerweise hatten wir ein Standardzimmer gebucht gehabt, aber dann bekamen wir ein kostenloses Upgrade mit einem größeren Bett und mit einem Fenster. Die Zimmer sind sehr gut ausgestattet und auch das Bad rundet den tollen Gesamteindruck ab. Besonders zuvorkommend war das Personal, auch noch mitten in der Nacht, als ich anreiste Mohammed, so hieß der Rezeptionist, war absolut verlässlich und zuvorkommend.

Die Aussicht aus dem Hotelzimmer hätte schöner sein können: hier blickte man auf eine Baustelle. Aber dafür kann das Hotel selbstverständlich nichts dafür.

Special thanks to "Milad" who was very helpful in everything we needed. He helped us with luggage, regularly bringing us coffee and food any time we were in lounge and overall making our mornings even better. Any request we had he helped us with it. He is a good person with amazing aura. Manager was also very helpful. The hotel itself was great value for money, with a delicious breakfast and excellent service. We also really appreciated that the manager offered us breakfast before we had even checked in and allowed us to check in early, before 2 PM. It was a lovely gesture that made us feel welcome right from the start. It's probably one of the best location in Istanbul making everything valuable easily accessible. Overall, we had a really pleasant stay and would definitely recommend this hotel

We were very satisfied with our stay. The staff were all extremely welcoming, friendly, and polite. The breakfast was excellent, and our room was clean, comfortable, and nicely decorated. The hotel offers great value for money, and the location is perfect, right in the city centre with everything within walking distance. We would especially like to mention Milad, who was incredibly kind, friendly, and helpful. He made us feel very welcome and deserves a special thank you for his excellent hospitality. We would definitely recommend this hotel and would happily stay here again!

The hotel is quite new and it has a very good location for visiting the main attractions of Istanbul.

When we first entered the room (203) the temperature inside was 31 degrees. We lowered the temperature from the thermostat both for the floor heating and for the ceiling one and opened the windows wide (outside were like 6 degrees). After 30 minutes we went for dinner. When we came back it was again 31 degrees. We then called the reception and told them about the problem. The receptionist came, turned off the ceiling fan and pushed a few buttons on the floor heating thermostat and told us to be patient, as the temperature will slowly decrease. It did not. We couldn’t manage to sleep at all, with the windows closed it was 31 degrees, with them opened we managed to get to 27, but it was loud outside. The second day we told them again that the room is very hot and we can’t get the floor heating to stop. Again they told us a bunch of lies, that they fixed it through the central system and now it will be fine. It wasn’t. We called again at 4 am in the night, telling them again about the problem, again they told us some lies. Only on the third night, after we refused to accept the same old explanations that were obviously not true, they admited that the heating was faulty in the room and they gave us another one. Also, the tv in room 203 doesn’t have any tv channels (we also asked about this on the first day, and they kept saying “but youtube works, right?”), surprisingly the tv worked just fine in the second room. Also, the water in room 203 smelled really bad of petrol or something similar, and it smelled ok in the second room. I really don’t know why the room they gave us was so faulty, but I think they should treat their customers better. Especially since our requests were very basic, we just wanted to sleep in a room with normal temperature.