Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
PESADILLA
El departamento en sí mismo es cómodo pero la administración es una catástrofe. El proceso de check-in es simplemente desastroso. Teóricamente está pensado para que el huésped lo pueda realizar de manera autónoma, pero con la gran deficiencia de que no brindan ningún tipo de asistencia ante dudas técnicas que se puedan originar. Ya un par de días antes del ingreso al departamento les escribimos por whatsapp y no tuvimos respuesta de ningún tipo, anticipando algo que terminaría siendo una constante a lo largo de nuestras casi dos semanas de estadía: una atención deficiente, lenta y excesivamente burocrática que, lejos de despejar dudas del huésped o responder a sus consultas, las terminan agravando, con respuestas tardías que, en el mejor de los casos, se limitaban a repreguntar lo mismo que ya les habíamos afirmado o a pedirnos datos personales y de la reserva con los que ya contaban desde hace meses. Por ejemplo, les escribimos para consultarles cómo accionar ciertas funciones del horno electrónico y nos contestaron, luego de más de una hora (el tiempo mínimo que se toman para responder cualquier mensaje) que buscáramos y miráramos un tutorial por internet.
El colmo, sin embargo, fue el día en que, después de cenar afuera, volvimos al departamento a las 9 de la noche y la cerradura electrónica del mismo no funcionaba en absoluto. Pasados varios intentos sin que el dispositivo muestre reacción alguna, les escribimos por whatsapp y también a través de booking, pero no logramos suscitar ninguna clase de preocupación en ellos, que demostraron tener menos reacción que la cerradura electrónica. También hicimos que la conserjería del edificio se contacte con ellos (las formas de comunicación que tienen son una dirección de correo electrónico y un número de teléfono al que, por supuesto, no responden), pero no conseguimos respuesta. Recién pudimos reentrar al departamento pasada la media noche, gracias a que el portero de la noche encontró de casualidad una llave manual del dispositivo electrónico. De parte de Pineapple, respondieron el primer mensaje 11 horas después del inconveniente, limitándose a decirnos que eran asuntos menores que deberíamos resolverlos con la portería del edificio (quienes, a su vez, enfáticamente repetían que no tenían incidencia ni intervención con la administración del departamento). A pesar de que el problema era que la cerradura se había quedado sin batería, tardaron más de dos días en recargarla y, cuando lo hicieron, cambiaron la contraseña de ingreso sin proporcionarnos el código nuevo.
En síntesis, estos problemas afectaron mucho nuestra estadía y el disfrute de las vacaciones, especialmente cuando quedamos fuera del departamento de noche y sin asistencia alguna. Un infierno.
Parking is not specified as an available amenity at Encantador a 1min da Praia da Barra - PP105. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Encantador a 1min da Praia da Barra - PP105. Enjoy the water!
Is Encantador a 1min da Praia da Barra - PP105 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Encantador a 1min da Praia da Barra - PP105?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Rio de Janeiro
About this apartment rental
Beachfront Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Beach access
Beach front
Accessible by lift
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Encantador a 1min da Praia da Barra - PP105. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Encantador a 1min da Praia da Barra - PP105. Enjoy the water!
Is Encantador a 1min da Praia da Barra - PP105 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Encantador a 1min da Praia da Barra - PP105?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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