Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base
7.2 / 10
Good(36 Ratings)
$$$$
Apartment in England
2 guests · 1 bedroom · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
3 / 10
Very low standard apartment and poor response from hosts
Good location
I was extremely disappointed with this apartment, and the handling of my complaint afterwards was even worse than the stay itself.
For £610.89 for three nights, the apartment fell well below the standard suggested by the listing. There was a musty smell, the owners’ personal belongings and random objects were everywhere, kitchen equipment was incomplete and worn, the television was outdated and in poor condition, and despite requesting one, no hairdryer was provided.
The "double" bed was actually two single mattresses pushed together, leaving an uncomfortable join in the middle. I got very little sleep as a result.
The managing agents initially acknowledged my concerns, apologised, said several issues were being addressed and offered a 10% refund because the property had fallen below expectations. Despite repeated assurances that the refund was being processed, it never arrived and I was eventually told it would not be paid.
Most surprisingly, the agents claimed I had already left a "damning" review and appeared to use this as justification for refusing the refund. This was completely untrue. I had not posted a review anywhere, so they appear to have confused me with another guest.
The agents also subsequently described this as "very basic accommodation". That was certainly not clear from the Booking.com listing. Their comparison with much more expensive properties elsewhere in Cornwall was irrelevant. The issue is whether this apartment matched its description and provided a reasonable standard for over £200 a night. In my experience, it did neither.
Any improvements made since my stay do not change what I actually received or the fact that a promised refund was never honoured.
Based on both the condition of the apartment and the handling of my complaint, I would not stay here again and cannot recommend it.
8 / 10
Would stay again. Ideal location for us.
Perfect location for what we needed. Good facilities. Balcony meant we were able to sit outside for breakfast - lovely.
Parking opposite was only short stay so had to park some distance away in long stay car park.
Unclear as to how to deal with rubbish. Had to accost someone from another apartment to find out where to put it, and she had to unlock the rubbish store.
8 / 10
Gem of a place
Loved the location of the place, everything we needed was available inside the flat. Very spacious and large windows and balcony to sit out on.
The stay was lovely overall and we really enjoyed our time here. The only small things worth mentioning are that we found the bed a little less comfortable than we would have liked, although of course comfort is very personal. There were also some roadworks taking place outside during our stay which did wake us up on occasion. This was completely outside the property’s control, but it did have a slight impact on our sleep. Other than that, we had a very pleasant stay.
8 / 10
Very comfortable and the owners welcoming. Nice touch to leave the fridge with extras !
Perfect location for what we needed. Good facilities. Balcony meant we were able to sit outside for breakfast - lovely.
Parking opposite was only short stay so had to park some distance away in long stay car park.
Unclear as to how to deal with rubbish. Had to accost someone from another apartment to find out where to put it, and she had to unlock the rubbish store.
8 / 10Excellent·Sep 2026
Loved the location of the place, everything we needed was available inside the flat. Very spacious and large windows and balcony to sit out on.
The stay was lovely overall and we really enjoyed our time here. The only small things worth mentioning are that we found the bed a little less comfortable than we would have liked, although of course comfort is very personal. There were also some roadworks taking place outside during our stay which did wake us up on occasion. This was completely outside the property’s control, but it did have a slight impact on our sleep. Other than that, we had a very pleasant stay.
8 / 10Excellent·Sep 2026
Convenient to visit other places within Cornwall
N/A
5 / 10·Sep 2026
The property is well situated as a base to explore parts of Cornwall using your own vehicle or public transport.
The property is in need of some repairs, maintenance and modernisation. As in a previous review we found toilet paper and a small bottle of water under the bed. There were some stains on the bedroom carpet. The kitchen unit doors are in poor condition due to water damage and age. The kitchen hob needs a really good clean. Mugs were found stained. There was a small dish with old batteries that had clearly started to corrode. The oven door needs cleaning along with the kettle and utensil holder. The silicone around the bath has mould. The towel radiator in the bathroom is showing signs of age with surface rust. The paint in the bathroom on the woodwork is chipped and flaking off. The bathroom extractor fan and around it needs a clean.One of the cushions on the sofa had wholes, again down to wear and tear and food crumbs were found in the sofa bed. The living room curtains had signs of mould on the bottoms. The whole place needs a rely good clean with some repairs carried out and modernisation.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of England
Ratings and reviews
7.2 / 10
Good(36 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Perfect location for what we needed. Good facilities. Balcony meant we were able to sit outside for breakfast - lovely.
Parking opposite was only short stay so had to park some distance away in long stay car park.
Unclear as to how to deal with rubbish. Had to accost someone from another apartment to find out where to put it, and she had to unlock the rubbish store.
8 / 10Excellent·Sep 2026
Loved the location of the place, everything we needed was available inside the flat. Very spacious and large windows and balcony to sit out on.
The stay was lovely overall and we really enjoyed our time here. The only small things worth mentioning are that we found the bed a little less comfortable than we would have liked, although of course comfort is very personal. There were also some roadworks taking place outside during our stay which did wake us up on occasion. This was completely outside the property’s control, but it did have a slight impact on our sleep. Other than that, we had a very pleasant stay.
8 / 10Excellent·Sep 2026
Convenient to visit other places within Cornwall
N/A
5 / 10·Sep 2026
The property is well situated as a base to explore parts of Cornwall using your own vehicle or public transport.
The property is in need of some repairs, maintenance and modernisation. As in a previous review we found toilet paper and a small bottle of water under the bed. There were some stains on the bedroom carpet. The kitchen unit doors are in poor condition due to water damage and age. The kitchen hob needs a really good clean. Mugs were found stained. There was a small dish with old batteries that had clearly started to corrode. The oven door needs cleaning along with the kettle and utensil holder. The silicone around the bath has mould. The towel radiator in the bathroom is showing signs of age with surface rust. The paint in the bathroom on the woodwork is chipped and flaking off. The bathroom extractor fan and around it needs a clean.One of the cushions on the sofa had wholes, again down to wear and tear and food crumbs were found in the sofa bed. The living room curtains had signs of mould on the bottoms. The whole place needs a rely good clean with some repairs carried out and modernisation.
$$$$
7.2Good
(36 Ratings)
"Location was ideal and located close to some nice restaurants."
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of England
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Penryn Quayside Apartment – 1-bed, Fully Equipped Waterside base?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
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